Live Webinar – February 10th, 2015 8:00 am – 9:00 am EST
Live Webinar – February 10th, 2015 1:00 PM – 2:00 PM BT
Duration: 1 hour webinar Credits: 1 PDU Category B – Free PDU
Sponsored by APMG a division of  APMG International

The perennial challenge over the years for service providers of any persuasion has always been that of alignment, often referred to as the ‘Alignment challenge’.

This webinar looks at Business Relationship Management and the benefits BRM certification and training brings to an organisation and the individual.

Business Relationship Manager (BRM) as a role or function has been around since the 90’s and has been further legitimised through the introduction of ISO20k and has slowly but ever increasingly gained momentum as a critical Function/Role and Process certainly in ITIL terms over the last few years.

The intent of a service provider has always been to maximise service benefit (both Value on Investment and Financial).

But why has value realisation been typically elusive?

A BRM can provide many avenues for service provider improvements both Strategic and Tactical. Typically improvements occur across a number of disciplines; Relationship management, Shaping customer demand, improvements in Strategic partnering, Business Transition Management and the ‘Provider domain’ generally.

A BRM plays many roles, a ‘Navigator’, ‘Connector’ and ‘Orchestrator’ and this webinar is presented to introduce you to the objectives of the role, introduce some of the core competencies required and the types of personal and organisation benefits gained through BRM adoption.

How BRM benefits you:

• Career development and certification
• Increased business awareness of your capability through the BRM role
• Build upon the existing skill sets you own
• Widened sphere of influence
• Perceived as the connector and facilitator

BRM benefits for your employer:

• Increased organisational capability
• Improved alignment of IT services to business objectives
• Reductions in value leakage
• Improved bottom line.

Click to register for A Healthy Professional Life Starts With Healthy Relationships: Welcome To BRM