Live Webinar – February 17th, 2015 12:00-1:00  PM EST
Duration:1 hour – 1 Category A PDU – Free PDU
Offered by Beyond20 (REP #2842)

Think Scrum is only for software development?
Think again!

While Scrum is most often applied to software development, this workshop will explore how Scrum concepts can be applied to ITIL-based service and process improvement efforts.

At the very heart of the ITIL framework is a focus on design, development, deployment, support, and ongoing improvement of IT services based on business needs.

This webinar will show how the addition of Agile concepts can enhance the quality and consistency in delivering IT services to customers.

Presented by: Erika Flora PMP, PgMP, ITIL Expert ( LinkedIn profile, @erikaflora )Specializing in Microsoft EPM tools, PMP, PgMP, IT, ITIL, ITSM, biotech, pharmaceuticals, drug development, networking, writing, speaking, training/mentoring, small business development, womens issues, non-profit strategy and growth – Erika is a scientist by training. Her expertise is in process improvement, technology implementation, and training/mentoring.

Click to register for Agile ITIL: Applying Scrum Concepts to Service Improvement Projects