Live Webinar – April 2nd 2015, 1:00 pm – 2:00 am EDT
Offered by: Global Knowledge UK  (REP 1999)
Duration: 1 hr 1 PDU / 1 CDU Credits: 1 PDU Category A Free PDU

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough (LinkedIn profile) will share his knowledge and expertise on various aspects of incident management and problem management processes.

Michael will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home.

Michael will also provide an overview of who performs various incident and problem management activities in an organization.

Note: Although Global Knowledge is an REP this opportunity may not have a course number and may need to be recorded as a Category C PDU. Contact Global Knowledge for further information.

PDU Category C (PMBOK 5) documentation details:
Process Groups: Planning
Knowledge Areas: 4 – Integration

• 4.3 Direct and Manage Project Work
• 4.4 Monitor and Control Project Work
• 5.2 Collect Requirements
• 6.2 Define Activities

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Understanding the Difference Between Incident Management & Problem Management

Live Webinar April 1st, 2015 2:00 pm – 3:00 pm EDT
Duration: 1 Hour 30 Min Credits: 1 PDU Category A – Free PDU
Presented by: Fissure Corporation (Rep 1026)

Agile and Scrum techniques are increasingly being used across America and the world to advance better software development and implementation of systems.

This webinar is a high-level overview that addresses the business value as well as the organizational adoption considerations of implementing Agile.

This webinar will deliver information on:

• What’s all the Agile buzz?
• Essentials of Agile methodologies (Scrum, eXtreme Programming, etc) and Lean principles
• The Roles, Rituals and Results of Agile
• Benefits of Agile
• Adoption and culture

Join Geof Lory (LinkedIn profile) a senior Fissure guide and certified ScrumMaster from the Scrum Alliance for this insightful webinar.

Click to register for An Introduction to Agile and Scrum

Live Webinar – April 1st, 2015 2:00 pm – 3:00 pm EDT
Offered by IAG Consulting (REP 2858)
Duration 1 hour 1 PDU or 1 CDU 1 Category A – Free PDU

Improving organizational Requirements Maturity is a strategic approach to improving project success and aligning IT with the business to meet objectives on time and on budget consistently.

According to the recent IAG BA Benchmark study of 437 large and medium organizations in North America and Europe, the organizational level of Requirements Maturity is directly proportional to the likelihood of project success.

Companies invest millions of dollars in recruitment, hiring, and training of Business Analysts every year without a detailed understanding of the role and how to integrate into the enterprise; the average Requirements Maturity level in North America is only 1.8 on a scale of 1-5, and only a fraction of those measured qualified at a level 3 or higher.

For individual and organizations that are serious about improving in a consistent and measurable way, IAG will explain the key concepts and results you can expect by improving organizational Requirements Maturity

Learning Objectives:

1. The impact of requirements maturity on overall business and project objectives.
2. The Requirements Maturity Model.
3. A high level roadmap to improving requirements capabilities.

Click to register for Managing Requirements Maturity

Online Webinar – Recorded June 25th, 2014
Presented by:  Training Magazine
Duration: 1 Hour 1  Category C  PDU – Free PDU

Staff Turnover Causes Loss of Institutional Knowledge

Over the next decade, organizations will experience the largest wave of retirements in history. To further impact turnover rates, Gen X and Gen Y workers on the average are leaving after only 5 and 2 years of services respectively.

Without a solid and ongoing information succession plan to capture, transform, align and track your employees’ tacit knowledge, your company’s ability to maintain and/or increase its performance will be affected.

Register to hear more about this challenge and to learn about strategies you could implement at your company to protect your institutional knowledge.

Speakers:

Gwen Tracy (LinkedIn profile) With over 20 years of experience in telecommunications, information technology and software, Gwen has worked with companies of all sizes in multiple industries and has extensive experience in helping business leaders transform day-to-day talent management processes into highly configurable and collaborative engagement experiences infused with social, video and analytic capabilities.

Jeff Fissel is recognized as an expert in streaming media technologies, Jeff also leads PeopleFluent’s Video interoperability initiatives, ensuring the company’s industry leadership position working with Communication, Collaboration and Learning systems. Previously Jeff founded a webcasting company producing hundreds of global video productions over a 5 year period.

PDU Category C (PMBOK 5) documentation details
Process Groups: Executing
Knowledge Areas: 9 – Human Resources

• 9.1 Plan Human Resource Management
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Institutional Knowledge: Is The Loss Hurting Your Company?

Live Webinar April 2nd, 2015 1:00 PM – 2:00 PM EDT
Duration: 1 Hour Credits: 1 PDU Category C Free
Presented by : O’Reilly

One of the most important principles for designers
Is having “strong ideas, loosely held.”

This philosophy allows teams with diverse backgrounds to tap into individual design intuition, bringing their unique points of view, but remaining open to change.

This is easier said than done.

Designers need support on both sides of this equation: ways to communicate good ideas and tools that keep them open to evolution.

Where do strong ideas come from?

Informing design with research is critical, but for many projects, ideation and prototyping start on day one, primarily based on design intuition.

1. How can we trust these ideas?
   • Reflecting on where design ideas come from can help us evaluate them and collaborate better by communicating more than “it feels right.”
2. How can we hold ideas loosely?
   • Prototyping is exciting because it makes a design idea tangible and real.
   • It also risks triggering confirmation bias, where we only seek new information that confirms we’re on the right path.

This is particularly fraught as our prototypes become more complex and difficult to change, utilizing a diverse array of physical and digital technologies.

The writer Donald Schön (The Reflective Practitioner & Prospects for the Positive Use of Advanced Information Technology) described design as a “conversation with the materials of a situation.”

A prototype with too much complexity can cut that conversation short, solidifying ideas too early because new ones are difficult to explore.

In this webcast Simon will share techniques for designers to reflect on that conversation and prototyping tools to help simplify it.

One of these tools is Noam, an open source prototyping platform that emerged from project work at IDEO. Noam makes it easy to translate between disparate hardware and software, allowing designers to seamlessly collaborate and loosely hold strong ideas until the last minute.

Presenter: Simon King (LinkedIn profile) is a Design Director at IDEO in Chicago. His work encompasses both macro- and micro-interactions across diverse mediums and audiences including large-scale medical imaging equipment, vehicle HMI platforms, personal health apps, and financial planning tools. He holds an MDes in Interaction Design from Carnegie Mellon University and a BFA in Graphic Design from Western Michigan University.

PDU Category C (PMBOK 5) documentation details:
Process Groups: Initiating, Planning
Knowledge Areas: 4 – Integration 5 – Scope

• 4.2 Develop Project Management Plan
• 5.2 Collect Requirements
• 5.3 Define Scope

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Strong Ideas, Loosely Held: The Balancing Act of Design Intuition