Live Webinar April 8th, 2015 – 1:00 pm to 2:00 pm EDT
By: The Corporate Education Group (REP 1011) Course ID: MDW1306
Duration: 1 Hour Credits: 1 Category A PDU – Free PDU

At some point, you may need to give critical feedback to an employee, talk to your boss about his or her behavior, deliver bad news to someone or resolve a conflict between you and a co-worker.

These kinds of conversations can be difficult to undertake.

Most of us would rather avoid them altogether. Even when we do attempt them, we are often disappointed with the results.

We don’t say what we mean and don’t mean what we say. Issues go unresolved and resentment and bad feelings linger.

• What kind of difficult conversations are you facing?
• Are you dealing with them successfully?

Whether for yourself or to coach others, this webinar will help you develop the skills and techniques needed to master difficult conversations.

This session will help you:

• Strengthen your working relationships.
• Turn difficult conversations into learning conversations.
• Structure the conversation using a working model.
• Coach others on how to navigate a crucial conversation.

Presenter: Casey Mitchell, (LinkedIn profile) is Founder and Principal of Waybridge Associates, Inc. Casey’s primary focus is on management learning and development and working with new managers who want to make a successful transition into move into leadership roles. Prior to founding Waybridge Associates, Casey was human resource development manager at Marshalls Department Stores.

Click to register for Mastering Difficult Conversations

Live Webinar April 8th, 2015 1:00 PM – 2:00 PM EDT
Duration: 1 Hour Credits: 1 PDU Category C Free
Presented by : O’Reilly

Automating Code Enables Businesses
Of All Sizes to Prosper

Businesses have always needed speed and scale.

Today, companies can use code, and the continuous, automated delivery of that code to scale quickly to meet demand, acquire the compute resources they need with minimal expense, and use automation to keep its IT team lean and efficient.

These are key drivers that enable rapid scaling up of the business for companies of all sizes—making automated and continuous delivery of code a competitive imperative.

In this webcast, Kate Matsudaira hosts a discussion on how automating code can enable businesses of all sizes to prosper.

Topics will include why and how IT needs to be integrated into the enterprise, focusing on speed and efficiency to get the highest ROI for your development resources, embracing fast iteration and data collection in product development and the ups and downs of the journey to becoming a lean organization.

Presenter: Kate Matsudaira, (LinkedIn profile, @katemats) VP Engineering, popforms Kate has hands-on knowledge and experience with building large scale distributed web systems, big data, cloud computing and technical leadership. Kate has worked as the VP Engineering/CTO at several Seattle startups — including Decide, SEOmoz and Delve Networks (acquired by Limelight) with some amazing teams! In contrast Kate has been a software engineer, tech lead, and manager at Amazon and Microsoft.

PDU Category C (PMBOK 5) documentation details:
Process Groups: Planning Executing
Knowledge Areas: 4 – Integration 6 – Time

• 4.1 Develop Project Charter
• 4.3 Direct and Manage Project Work
• 6.7 Control Schedule
• 8.3 Control Quality

As a Category C, ‘Self Directed Learning’, activity remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder.’

Click to register for Use Automation To Keep Your IT Team Lean & Efficient

Live Webinar April 9th, 2015 1:00 pm – 2:30 pm EDT
Duration:1.5 hour Webcast  – Up to 1.5 Category C PDU – Free PDU
A Microsoft Event Presented by: Imaginet

Why does UX Matter?

Bob Duncan (LinkedIn profile) is a User Experience (UX) Architect for Imaginet and has over 10 years experience in User Experience Design within Enterprise organizations.

Bob is passionate about making challenging problems simple and strives to develop user experiences that delight and inspire.

In this session Bob will show you:

• The fundamentals of User Design and why it matters to you and your end users.
• Why User Experience (UX) Design is the most important process that your development practice needs to adopt now!
• How to succeed with your user experience design in your next project.
• … and much, much more!

PDU Category C (PMBOK 5) documentation details:
Process Groups: Initiating, Planning
Knowledge Areas: 4 – Integration 5 – Scope

• 4.2 Develop Project Management Plan
• 5.2 Collect Requirements
• 5.3 Define Scope

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Please Note: In order to attend the webinar series attendees will need to have a Windows Live ID. A link to set up this ID is located on the registration site. Please do this prior to the session

Click to register for Enterprise UX: Project Success with User Experience Design

Live Webinar April 8th, 2015 – 4:00 pm to 5:00 pm EDT
Presented by:  Human Capital Institute
Webinar Duration: 1 Hour Credits: 1 Category C PDU – Free PDU

Fierce Conversations Are Hard!

Managing difficult people is simply a fact of business life that is all too often ignored.

The effect of toxic employees on organizations is immense including poor morale among talent, added stress, lost productivity, and a negatively affected bottom line.

Fierce survey results show that 78 percent of respondents claim their organizations are extremely to somewhat tolerant of colleagues with negative attitudes.

Employees and management are frequently at odds on how to best handle and confront toxic employees.

Thus, toxic employees are a leadership problem. Join Halley Bock, President & CEO, Fierce, Inc. to gain a new perspective on managing toxic employees and navigating difficult conversations.

You will learn:

1. Explore the usual suspects and toxic employees who fly under the radar
2. Learn how to hold oneself and others able to have the conversations
3. Get practical tools for giving and receiving feedback and what you should do when confrontation is needed

Fierce conversations are hard …. let Halley Bock help you to understand the dynamics and give you the confidence to address the issues!

Read the two books that started it all:

• Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time by Susan Scott
• Fierce Leadership: A Bold Alternative to the Worst “Best” Practices of Business Today by Susan Scott

Presenter: Halley Bock (LinkedIn profile) is the President & CEO of Fierce, Inc. Her company helps clients worldwide develop leaders, transform cultures, and create authentic, energizing and rewarding connections with colleagues and customers through skillful conversations.

PDU Category C (PMBOK 5) documentation details

Process Groups: Executing
Knowledge Areas: 9 – Human Resources

• 9.1 Plan Human Resource Management
• 9.2 Acquire Project Team
• 9.3 Develop Project Team
• 9.4  Manage Project Team

As a Category C “Self Directed Learning Activity” remember to document your learning experience and its relationship to project management for your “PDU Audit Trail Folder”

Click to register for Fierce Conversations: How To Address Toxic Employees