Live Webinar – July 14th, 2015 1:00 pm – 2:00 pm EDT
Presented by:  Training Magazine
Duration: 1 Hour 1  Category C  PDU – Free PDU

What Makes Happiness At Work So Hard?

The truth is that happy cultures are difficult to build and sustain.

• First, organizations must change the powerful social scripts that inadvertently undermine positive environments and behaviors.
• Second, business priorities must demonstrate a real commitment to happiness as a strategy for success.

In this Second of a three part webinar series on The Happiness Advantage at Work, Devin Hughes,  talks to Jennifer Falkenberg, Director of Customer Service Learning & Development, on the challenges and critical steps involved in building a happiness advantage inside T-Mobile.

To learn more about the 1st recorded session see our post  The Happiness Advantage At Work Part 1: Unraveling the Happiness Mystery and link to the recording.

In the fast-moving mobile marketplace, T-Mobile is a positive outlier.  Jennifer suggested that happiness might be exactly what her organization needed as an enabler to deliver on T-Mobile’s Un-carrier promise to employees and customers.

Jennifer saw that starting inside out and infusing happiness into their DNA was “how” T-Mobile could deliver on the Company’s mission to revolutionize the wireless industry.

Hear Jennifer’s story and join in the dialogue to discuss:

• How “social scripts”, the unwritten rules that dictate how we behave when others are present, determine the rules of engagement inside our organizations and ultimately define corporate culture
• How to leverage and manage social scripts to create a more positive workplace that fosters higher performance and aligns with (and drives) company objectives.
• The priority check needed by management at all levels when focusing on the long-term success of our organizations.  This includes both recognition that a positive culture drives better performance – but how important it is that that connection is made clear!
• The power of leading from the front in building awareness and momentum, and how success can ripple out in group environments, especially the workplace.

As a participant you will gain valuable insights into:

1. How to get senior leader buy-in and support for happiness
2. How to empower teams and individuals to create a high-performing culture
3. How to spread learning and positive behaviors that support both happiness and performance
4. Why JJ and Nationwide Brokerage Solutions is committed strategically to a world class, happy and engaged culture

Speakers:

Devin Hughes (LinkedIn profile) is a Senior Consultant with International Thought Leader Network, a highly sought after keynote speaker.  He has been consulting, training, and writing about personal development, organizational change and the science of happiness for the last decade.  Devin is an avid storyteller who has the unique ability to connect with audiences.  Drawing on a variety of ideas, disciplines and experiences to inspire “Big Thoughts” and facilitate conversations, he inspires people to achieve their personal and organizational goals faster by capitalizing on the power of the “The Happiness Advantage”

Jennifer Falkenberg (LinkedIn profile) is passionate about training, learning, and people development. As an L&D executive at T-Mobile US, she’s a learning guru! With 20+ years of experience leading and teaching people, Jennifer leads an award-winning L&D team whose culture centers around the customer experience by enabling the Customer Service frontline to effectively and efficiently resolve customer’s issues in an Un-carrier way. Jennifer believes learning solutions should be simple, effective, relevant, and engaging. She is un-satisfied with the status quo and un-afraid to innovative.

PDU Category C (PMBOK 5) documentation details
Process Groups: Executing
Knowledge Areas: 9 – Human Resources

• 9.1 Plan Human Resource Management
• 9.3 Develop Project Team
• 9.4  Manage Project Team
• 13.2 Manage Stakeholder Engagement

As a Category C “Self Directed Learning Activity” remember to document your learning experience and its relationship to project management for your “PDU Audit Trail Folder”

Click to register for The Happiness Advantage At Work Part Part 2: Changing Social Scripts to Positive