Live Webinar – September 8th 2015, 9:00 am – 10:00 am EDT
Live Webinar – September 8th 2015, 2:00 pm – 3:00 pm GMT
Offered by: Global Knowledge UK  (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category A – Free PDU

Note: Although Global Knowledge is an REP this opportunity may not have a course number and may need to be recorded as a Category C PDU. Contact Global Knowledge for further information.

Learn how to achieve industry leading Customer Experience

In this webinar we will look at how successful organisations differentiate them-selves by delivering consistent, highly secure, customisable, and scalable customer experiences

Organisations that deliver great customer experiences will realise true business impact through better operating efficiencies, improved customer loyalty, and growth. The first step of that journey is to better understand your customers.

This webinar will provide valuable insights to help you achieve that first steps.

This webinar will take a look at:

• How to address and deliver support to your customers who desire exten-sive access to services
• Understand the capabilities personalised services offer customers in-creasing confidence for sharing private information
• The Cisco Customer Experience Business Solution
• How to create a world class customer facing enterprise

Presenters:

Jeroen Sourbron (LinkedIn profile) is responsible for business development for 2 solutions practices with focus on Collaboration: customer experience and workforce experience in the Cisco Worldwide Partner Organisation. In this role he works  establish new best practices, scalable and repeatable GTM initiates that will stimulate new adoption by customers. The success of the role is measured by Cisco’s increased eco-system, new routes to market and more wallet and mindshare with our value add resellers.

Jeff Wheeldon (LinkedIn profile) is the Director of the Global Knowledge Cisco Business in the region that covers Europe, The Middle East, Africa and Russia (EMEAR).  With more than 16 years working in the technology industry, Jeff has a broad understanding of the business impact of technology and the importance in today’s competitive times. Recently, Jeff has been engaged with the Cisco business solutions team developing a new breed of business outcome based services to support the evolving Partner Community.

Click to register for How To Achieve Leading Customer Experience

Live Webinar – September 11th, 2015 7:30 am – 8:30 am EDT
Live Webinar – September 11th, 2015 12:30 PM – 1:30 PM BT
Duration: 1 hour webinar Credits: 1 PDU Category B – Free PDU
Sponsored by:APM a division of  APMG International

Melanie Franklin will share her journey of moving from PRINCE2 to Agile Project Management and explain why she is now an advocate of agile and why she believes agile is the future of project management.

Agile methodologies and frameworks have been taking the world of project management by storm over recent years.

Huge numbers of organizations and practitioners are experiencing the benefits that agile approaches can bring.

Despite this, there are many that so far have little understanding or exposure.

This webinar aims to explain in simple terms what agile project management is and how it differs from traditional methods including PRINCE2.

Learn:

1. What are the benefits of using an agile approach?
2. What are the key differences between agile and non-agile methods?
3. Can agile be used for all types of projects?
4. What are the pitfalls of using agile project management?
5. Who needs to be involved in adopting agile methods?

Renowned agile expert Melanie Franklin, co- chair of the Change Management Institute UK and author of Communicating Change: How to control your own change initiative,  has designed this webinar content to help those that have heard “everyone is using agile” but doesn’t really understand what this means.

Presenter: Melanie Franklin, (LinkedIn profile, @AgileMelanie) has a track record of excellence in project, programme and portfolio planning & delivery. She has set up and run the project management capability for several major corporates and has been responsible for the successful delivery of global transformational change programmes for over twenty years. Co-chair of the Change Management Institute in the UK, Melanie is a ‘Master’ level change practitioner and author of many books on change and project management including Managing Business Transformation: A Practical Guide and Agile Change Management: A Practical Framework for Successful Change Planning and Implementation. 

Check out the wonderful resources on Melaine’s site, you will be glad you did!

PDU Category B (PMBOK 5) documentation details:
Process Groups: Planning
Knowledge Areas: 4 – Integration

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan
• 4.3 Direct and Manage Project Work
• 5.3 Define Scope
• 6.6 Develop Schedule

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Understanding Agile Project Management

September 9th, 2015 12:00 pm – 1:00 pm EDT
Duration:  1 Hour  Credits: 1 PDU  Category B – Free PDU
Presented by:  Capella University

Authenticity is a technical term used in psychology as well as existentialist philosophy and aesthetics (in regards to various arts and musical genres).

In existentialism, authenticity is the degree to which one is true to one’s own personality, spirit, or character, despite external pressures; the conscious self is seen as coming to terms with being in a material world and with encountering external forces, pressures and influences which are very different from, and other than, itself. A lack of authenticity is considered in existentialism to be bad faith. – Stanford.edu

With Authentic Success you create a vision for your life, work and relationships that doesn’t get lost in the hectic day to day life.

Learning this balance is the key to more creativity and meaningful success. Attend this webinar to learn more about the meaning of Authentic Success.

If you are new to “Authentic Success” check out these books:

• Authentic Success: Essential Lessons and Practices from the World’s Leading Coaching Program on Success Intelligence Robert Holden Ph.D.
• Achieving Authentic Success  Ron Jenson (LinkedIn profile)
  

PDU Category C (PMBOK 5) documentation details
Process Groups: Executing
Knowledge Areas: 9 – Human Resources

• 9.1 Plan Human Resource Management
• 9.3 Develop Project Team

As a Category C “Self Directed Learning Activity” remember to document your learning experience and its relationship to project management for your “PDU Audit Trail Folder”

Click to register for Capella University’s presentation of  Authentic Success

Live Webinar September 9th, 2015 – 2:00 pm to 3:00 pm EDT
Presented by:  Human Capital Institute
Webinar Duration: 1 Hour Credits: 1 Category C PDU – Free PDU

Succession Matters!

Are you looking at your complete leadership pipeline when identifying potential?

Is too much of your talent being ‘bought’ externally rather than promoted from the inside?

Have your leaders received the right blend of development experiences?

Attend this webcast and you’ll learn about:

• Effective succession management planning.
  • Find out the three questions that organizations need to ask themselves.
• Accurate identification of leadership potential.
  • Are you confusing performance and potential?
• Impactful leadership development and accelerated readiness.
  • How do you ensure that you have the right leadership capability?

Presenters:

Jim Peters, (LinkedIn profile) Senior Partner, Global Lead for Succession Management, Korn Ferry

Ronny Vansteenkiste Senior Vice President, Group Head Talent Management and Organizational Development, Willis Group Holdings

PDU Category C (PMBOK 5) documentation details
Process Groups: Executing
Knowledge Areas: 9 – Human Resources

• 9.1 Plan Human Resource Management
• 9.2 Acquire Project Team
• 9.3 Develop Project Team
• 9.4  Manage Project Team

As a Category C “Self Directed Learning Activity” remember to document your learning experience and its relationship to project management for your “PDU Audit Trail Folder”

Click to register for Succession Matters For Your Future Workforce