Live Webinar – September 8th 2015, 9:00 am – 10:00 am EDT
Live Webinar – September 8th 2015, 2:00 pm – 3:00 pm GMT
Offered by: Global Knowledge UK  (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category A – Free PDU

Note: Although Global Knowledge is an REP this opportunity may not have a course number and may need to be recorded as a Category C PDU. Contact Global Knowledge for further information.

Learn how to achieve industry leading Customer Experience

In this webinar we will look at how successful organisations differentiate them-selves by delivering consistent, highly secure, customisable, and scalable customer experiences

Organisations that deliver great customer experiences will realise true business impact through better operating efficiencies, improved customer loyalty, and growth. The first step of that journey is to better understand your customers.

This webinar will provide valuable insights to help you achieve that first steps.

This webinar will take a look at:

• How to address and deliver support to your customers who desire exten-sive access to services
• Understand the capabilities personalised services offer customers in-creasing confidence for sharing private information
• The Cisco Customer Experience Business Solution
• How to create a world class customer facing enterprise

Presenters:

Jeroen Sourbron (LinkedIn profile) is responsible for business development for 2 solutions practices with focus on Collaboration: customer experience and workforce experience in the Cisco Worldwide Partner Organisation. In this role he works  establish new best practices, scalable and repeatable GTM initiates that will stimulate new adoption by customers. The success of the role is measured by Cisco’s increased eco-system, new routes to market and more wallet and mindshare with our value add resellers.

Jeff Wheeldon (LinkedIn profile) is the Director of the Global Knowledge Cisco Business in the region that covers Europe, The Middle East, Africa and Russia (EMEAR).  With more than 16 years working in the technology industry, Jeff has a broad understanding of the business impact of technology and the importance in today’s competitive times. Recently, Jeff has been engaged with the Cisco business solutions team developing a new breed of business outcome based services to support the evolving Partner Community.

Click to register for How To Achieve Leading Customer Experience