Live Webinar Sept 22nd, 2015, 9:00 am – 10:00 am  EDT or
Live Webinar Sept 22nd, 2015, 12:00 pm – 1:00 pm  EDT
Duration:1 hour Webcast – Up to 1 Category C PDU – Free PDU
Hosted By: Gartner Webinars

In this webinar Robert P. Desisto, (LinkedIn profile, Gartner bio) Gartner VP Distinguished Analyst provides insight for understanding, planning and implementing emerging mobile and digital technologies and apps to improve customer engagement processes and experiences.

Robert’s content focus is for IT leaders supporting the business departments with direct responsibility for creating marketing demand, selling prospects, or supporting customers.

Discussion Topics:

• How mobile technology will drive digital customer engagement over the next 3 – 5 years
• How to maximize the business value of mobile apps and development to enable digital customer engagement processes
• How to create a mobile app strategy for enabling digital customer engagement

PDU Category C (PMBOK 5) documentation details:
Process Groups: Planning Executing
Knowledge Areas: 5 – Scope 6 – Time 10 – Communications

• 4.2 Develop Project Management Plan
• 5.2 Collect Requirements
• 5.3 Define Scope
• 10.2 Manage Communications

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Engaging Customers In A Mobile Digital World