Online Webinar – Recording Date: October 28, 2009
Presented by: American Management Association
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Note: Although the AMA is an REP (1294) this opportunity may not have a course number Contact the AMA for further information.

We’ve All Been There …

You are caught in an elevator with the expectation that you will “fill someone in” on the ride between floors.

Or how about this one?

The big boss surprises you in front of the whole department and the group expects you to say a few words.

This and other “impromptu” situations require different skills from those usually associated with making a presentation.

Since you don’t have the time to prepare in advance, you need a set of tools that you can call upon at a moment’s notice “a sort of communication – cheat sheet” stored in your brain for just such emergencies.

This free Webcast gives you useful tips for handling what to say when you weren’t planning on saying anything at all.

Get a wealth of powerful advice and specific techniques including:

• What to say when introduced to someone you’ve never met
• Learn an easy way to remember someone’s name—forever
• How to give a compliment or praise that endears you to the other person
• Guidelines for being able to speak impromptu when called upon
• How to create a mental slide show to speak without notes
• Gracious words to use when accepting an award
• A simple formula for introducing a speaker
• The secrets of giving a memorable toast
• How to handle difficult questions and react confidently to criticism

About the Presenter: Brent Baer (LinkedIn profile) is the founder and owner of Baer Essentials, a communication consulting firm. For over 20 years, Brent has provided strategic consulting, training, and coaching services to professionals and organizations. Mr. Baer served as a Professor of Public Speaking at Yeshiva University in NYC.

PDU Category C (PMBOK 5) documentation details:
Process Groups: Planning Executing Monitoring & Control
Knowledge Areas: 10 – Communications

• 9.3 Develop Project Team
• 10.2 Manage Communications
• 13.3 Manage Stakeholder Engagement

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to view Thinking on Your Feet: What to Say When You’re at a Loss for Words