Live Webinar March 10th, 2016 11:00 am – 12:30 pm EST
Duration: 1 Hour 30 Min Credits: 1 PDU Category A – Free PDU
By: Computer Aid Inc IT Metrics & Productivity Institute (Rep 2733)
Note: In the presentation description below, the term “Enterprise Performance Management” EPM is used. It is a synonymous term for “Corporate Performance Management” CPM and “Business Performance Management” BPM.
Attend this session if you have FUD
(Fear, Uncertainty, & Doubt) concerns about your organization!
Many organizations struggle to answer these types of questions:
- How well do our managers and employees understand our executive team’s strategy?
- Are we measuring the right metrics?
- If we are measuring key performance indicators (KPIs), are they “balanced” between financial outcomes and the non-financial measures related to customer loyalty, process improvement, employee learning & growth, and innovation?
- Are we measuring too many strategic KPIs where many are arguably operational performance indicators (PIs)?
- Are our product and service-line costs accurate? Or are our accountants mis-allocating indirect expenses (i.e., overhead support)?
- Do we measure non-product channel and customer costs to report profit or loss by each customer?
- How effective is our annual budgeting process? Does its benefit exceed the costs to produce it?
- Is the budget out of date within a few months after it is published?
- Do experienced managers “pad” their department’s budgets?
- Is consolidating cost center budgets bottom-up cumbersome?
- Do we understand incremental / marginal expense analysis classifying the behaviour of our resource capacity expenses as sunk, fixed, step-fixed, or variable based on the planning time horizon?
- Are many of our decisions based on intuition or experience rather than on fact-based data?
- How much competency does our organization have with analytics?
- How much resistance to change does our organization have that is slowing our adoption rate of progressive managerial methods?
In this “not to be missed” session Gary Cokins (LinkedIn profile), the preeminent organizational performance practitioner & best selling author, will describe how to complete the full vision of analytics-based enterprise performance management and improvement!
Many organizations are far from where they want and need to be with improving performance, and they apply intuition, rather than hard data, when making decisions.
Enterprise performance management (EPM) is now viewed as the seamless integration of managerial methods such as strategy execution with a strategy map and its companion balanced scorecard (KPIs) and operational dashboards (PIs); enterprise risk management (ERM); driver-based budgets and rolling financial forecasts; product / service / channel / customer profitability analysis (using activity-based costing [ABC] principles); customer lifetime value (CLV); lean and Six Sigma quality management for operational improvement; and resource capacity planning.
Each method should be embedded with business analytics of all flavors, such as correlation, segmentation and regression analysis, and especially predictive analytics as a bridge to prescriptive analytics to yield the best (ideally optimal) decisions.
In this session Mr Cokins covers:
- How strategy maps and their companion balanced scorecards communicate strategic objectives
- with target-setting to help cross-functional employee teams align their behavior to the strategy and better collaborate.
- Why measures of channel and customer profitability and customer value are now superceding profit and service-line measures
- shifting from product to customer-focused organizations including future potential value – customer lifetime value.
- How activity-based cost management (ABC/M) provides not only accurately traced calculated costs (relative to arbitrary broad-averaged cost allocations), but more importantly provides cost transparency back to the work processes and consumed resources, and to what drivers cause work activities.
- Reforming the broken annual budgeting process with performance based budgeting that links strategy to operations and is process volume sensitive rather than simply incremental at each cost center.
- How EPM/CPM also applies to public sector government to understand their “output costs” and better serve citizens.
- Why business analytics, with emphasis on predictive analytics and pro-active decision making, is becoming a competitive advantage differentiator and an enabler for trade-off analysis.
- How all levels of management can quickly see and assess how they are doing on what is important – typically with only a maximum of three key performance indicators (KPIs).
- How to integrate performance measurement scorecards and ABC/M data with:
- Strategy formulation.
- Process-based thinking and operational productivity improvement.
- Channel/customer profitability and value analysis and CRM.
- Supply chain management.
- Quality and lean management (Six Sigma, cost of quality).
Learning Objectives:
- How to view enterprise and corporate performance management (EPM/CPM) as the seamless integration of managerial methods rather than as a process.
- Understand how business analytics is an advance over business intelligence and where Big Data fits in.
- How to identify and differentiate strategic KPIs in a balanced scorecard and operational performance indicators (PIs) in dashboards.
- How to properly calculate product, service-line, channel, and customer profitability for analysis, insights and actions.
- How to perform “predictive accounting” for driver-based budgets / rolling financial forecasts, what-if analysis, and outsourcing decisions
- How to overcome implementation barriers such as behavioral resistance to change and fear of being held accountable.
Some of Gary’s Very Informative Books:
Gary Cokins (LinkedIn profile) is an internationally recognized expert, sought after keynote speaker, and author in advanced cost management and performance improvement systems.
Founder of Analytics-Based Performance Management, an advisory firm located in Cary, North Carolina Gary has written numerous books and mentored individuals and organizations in performance management over the last 40+ years. Gary received a BS degree with honors in Industrial Engineering/Operations Research from Cornell University in 1971 and his MBA from Northwestern University’s Kellogg School of Management in 1974.
Gary began his career as a strategic planner with FMC’s Link-Belt Division, Financial Controller and Operations Manager and in 1981 Gary began his management consulting career first with Deloitte consulting, and then KPMG consulting. In 1992 Gary headed the National Cost Management Consulting Services for Electronic Data Systems (EDS). From 1997 until recently Gary was in business development with SAS, a leading provider of enterprise performance management and business analytics and intelligence software.
Gary’s two most recent books are Performance Management: Finding the Missing Pieces to Close the Intelligence Gap and Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics .
His most recent book co-authored with Larry Maisel (LinkedIn profile) is Predictive Business Analytics: Forward Looking Capabilities to Improve Business Performance. Visit Mr. Cokins site at GaryCokins.com.
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