Live Webinar May 9th, 2016, 11:00 am – 12:00 pm EDT
Duration:1 hour Webcast + Q & A – Up to 1 Category C PDU – Free PDU
Hosted By: Gartner Webinars

Chief customer officers and heads of customer experience believe that only 50% of the projects they oversee involve technology.

CIOs and IT leaders believe it is closer to 80%. Both agree that the range of technologies that can be brought to bear to face the challenge is wide.

Some technologies are more impactful than others, and some are more tactical than others in how they are utilized.

This webinar discusses the options available and how to determine the most strategic, and then provides the Gartner view of which matter most.

Discussion Topics:

• The range of technologies most commonly used to improve the customer experience
• How to determine which technologies have the most positive impact
• The top 10 strategic technologies for improving the customer experience

Hosted by: Ed Thompson, (LinkedIn profile) VP Distinguished Analyst

PDU Category C (PMBOK 5) documentation details:
Process Groups: Planning
Knowledge Areas: 4 – Integration

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for:
The Top 10 Strategic Technologies For The Customer Experience