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Live Webinar June 3rd, 2016 – 12:00 pm – 1:00 pm  EDT
Duration: 1 Hour Credits: 1 PDU Category C  – Free PDU
By: International Institute for Software Testing (IIST)

As an introduction to her PSQT tutorial, Isabel discusses the increasing importance of understanding the user experience.

As IT teams, our skill sets and comfort zone is often in the technical detail.

  • But does a technical focus sometimes cause us to miss the big picture of what the customer and the business really needs?
  • Do we focus on software quality at the expense of human and commercial factors?

“Quality in use” measures products and services looking at human, business and societal impacts.

This includes usability, accessibility, and flexibility for the customer and business, as well as commercial, human and environmental safety and freedom from risk. For the people selling, supporting or using our products, this is the beating heart of the customer experience.

  • How well are people supported to efficiently and efficiently carry out their tasks?
  • Is the product accessible to all the people who want to use it?
  • What is the user experience?
  • Are they engaged and excited?

Without these “big picture” attributes, delivered software will not be acceptable, will not keep our organisations in profit, and may not be legal.

The benefits of designing in and testing these attributes will make everyone more effective, more efficient, and increase the marketplace for our products and services.

Three key take-aways:

  • Importance of focusing on stakeholders
  • Quality in use as a measure of what customers require
  • Balancing the big picture and the detail

After hearing the “why” of user experience in this webinar, join Isabel in San Diego at PSQT for a tutorial that will teach you the “when, where, who, what and how” of user experience testing.

Presenter: Isabel Evans (LinkedIn profile) has 30+ years experience in IT quality mgmt &  testing in the financial, communications, and software sectors. Encouraging IT teams and customers to work together, delivering results via flexible processes, Isabel is a popular speaker at software quality conferences worldwide. Isabel authored  Achieving Software Quality Through Teamwork and chapters in Agile Testing: How to Succeed in an eXtreme Testing Environment; The Testing Practitioner and Foundations of Software Testing. Isabel is a Chartered IT Professional and a Fellow of the British Computer Society, and Programme Secretary of the BCS SIGiST.

PDU Category C (PMBOK 5) documentation details:
Process Groups: Executing
Knowledge Areas: 4- Integration 5 – Scope 8 – Quality

  • 4.2 Develop Project Management Plan
  • 5.2 Collect Requirements
  • 5.3 Define Scope
  • 8.1 Plan Quality Management

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for:
Quality In Use:
Why Do We Need To Understand The User Experience?

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Technical Project Management Leadership Strategic & Business Management