Live Webinar July 13th, 2016 – 12:00 pm – 1:00 pm  EDT
Duration: 1 hour webinar Credits: 1 PDU Category A – Free PDU
By: ProjectManagement.com / Gantthead (REP #2488)
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• We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction.
• We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations.

In t his presentation Benjamin Govindsamy (LinkedIn profile) will explore customer satisfaction in the world of project management.

Through several years of working with customer satisfaction as a core key performance indicator (KPI) on the strategic scorecard, Benjamin will impart some practical concepts that can be adapted and employed on his projects.

Customer Satisfaction is key to improving quality and altering the course of any project towards success.

The presentation will also cover relevant material from PMBOK Stakeholder Management and Quality management.

Let’s take good projects & make them great!

– Benjamin Govindsamy

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 24 hours of the live session.

Click to register for:
Customer Satisfaction:
Gaining Valuable Insights For
Stakeholder Management