Online Webinar – Recorded October 31st, 2013
Activity Type: Online or Digital Media Up to 1 PDU – Free
Provider:  Pink Elephant

Make sure to check out Troy’s fantastic blog:
The Hitch Hiker’s Guide to the IT Galaxy and Beyond 

The blog is dedicated to making sense out of the shifting landscape of IT Management. Just when you thought you had a good handle on managing technology, the job you thought you knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of Troy’s blog is to offer an element of sanity and logic to what can appear to be chaos.

This ITSM Change Management Best Practices presentation video was recorded by Troy DuMoulin, (LinkedIn profile) VP of Pink Elephant at ITSM Meetup, NYC.

In this presentation Troy also discuses the book The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win  by Gene Kim (Author), Kevin Behr (Author), George Spafford (Author) and the impact of planned and unplanned work on DevOps.

Enjoy This Entertaining & Useful Presentation!

Or … Click to view on YouTube:
ITSM Change Management Best Practices

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar December 1st, 2016, 10:00 am – 11:00 am  EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

For most organizations, IT demand comes from many distributed sources and can be counted on to outstrip supply.

Textbook best practices crumble in the face of multiple competing and ever-changing priorities.

A few simple mindset adjustments, a bit of political savvy and practical frameworks for demand intake will enable you to realistically manage demand and extract value.

Join Audrey L. Apfel, (LinkedIn profile) Gartner Managing VP to learn “The Secrets Of Prioritizing IT Demand”

Discussion Topics:

• What an efficient IT demand intake process looks like
• How organizations can prioritize demand in complex organizations
• Who is involved in the prioritization and governance process for IT demand

Click to register for:
The Secrets Of Prioritizing IT Demand

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar – November 30th 2016 12:00 pm – 1:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

It’s no secret, companies with positive cultures thrive while those with negative ones can wither.

• But how do you build a positive organizational culture?
• And once you build it, how do you maintain it?

This Webinar will teach participants about the nine items needed for a positive company culture so they can get started building a culture that will energize their organization, engage employees, and ultimately delight customers!

Learn more about:

• Consistency throughout the growth process is key to maintaining a positive culture where excellent service is a priority
• A positive organizational culture always starts with your leadership
• No matter if your current culture leans positive or negative, there’s always room for improvement and growth
• These Nine Components will help you build a customer service culture that will excite your organization, engage your staff and leaders, and ultimately delight your external customers!

Presenter:  Robert (Bob) Moran (LinkedIn profile) Founder & President Moran Consulting, Inc., has partnered with more than 500 companies. Bob guides organizations through planning, transformation and reinforcement to ensure long-term success. An expert in organizational culture change and with 20+ years of experience designing large scale development projects, Bob has specialized in organizational change initiatives, individual and team development, strategic planning, and customer service training.

Click to register for:
Nine Elements For An Extraordinary Company Culture

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar – December 1st 2016, 12:00-12:30 pm EST
Activity Type: Education – Course or Training  1/2 Hour  .5 PDU
Provider: Offered by Techtown /ASPE (REP 2161)

Note: ASPE has  Re-branded as Techtown  – ASPE is an REP and attendees  will be awarded 1 PDU for this event.

Yes there is such a thing as “Likeonomics”!

Author Rohit Bhargava author of Likeonomics: The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action wrote the definitive book on how being likeable drives business and personal success.

But what the heck does that mean?

Let’s start with this, would you rather work with a competent jerk or a loveable fool?

At some point the competent jerk will end up being too much to deal with and will negatively impact productivity and morale. And in the end, you will continue to overlook the loveable fool’s weak points and utilizes them as best you can.

The key thought is to be both competent and likeable.

How does someone do this?

Well there are some very simple and easy tactics to do this.

Ask yourself

• What makes someone likeable in your eyes?
• What do they do?
• What habits do they have?
• How do they interact with you?

The answers to these questions will quickly give you a picture of how you can become more likeable.

In this 30 minute power web seminar David will go over very specific tactics, tips and tricks to increase your likeability.

David will also discuss the fine line between being likeable and being a “doormat.”

Presenter: David Mantica (LinkedIn profile) has product managed the initiation, development and delivery of more than 300 instructor-led and live, online training courses, in software development life cycle, IT, telecommunications, finance, healthcare IT, and marketing industries.

Click to register for:
What Is Likeonomics &
How Does It Connect To Your Career Success

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.