Live Webinar May 15th, 2017, 11:00 am – 12:00 pm  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

A superior customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll.

Face-to-face and voice interactions with customers are being steadily replaced by digital channels, and so the role of IT is increasingly important.

In this webinar, Ed Thompson, (LinkedIn profile) VP Distinguished Analyst lays out a roadmap based on best practices to help you face the challenge.

Discussion Topics:

• Why the topic of customer experience is at the top of many CEOs’ agendas
• What other organizations are doing to improve the customer experience
• How the IT department can best contribute

Click to register for:
Roadmap To A Differentiated Digital Customer Experience

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