Live Webinar August 2nd, 2017, 9:00 am – 10:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Almost every organization measures customer satisfaction, most measure retention and advocacy, some measure the quality of core products and services, and few measure employee satisfaction.

In this webinar, Ed Thompson, (LinkedIn profile) VP Distinguished Analyst looks at what gets measured, what gets reported to executives and how leading organizations are improving their approach to measurement of the customer experience.

Discussion Topics:

• What gets most commonly measured
• What is most commonly missed
• The role of Net Promoter Score and its alternatives

Click to register for:
How to Measure The Customer Experience

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