Live Webinar August 2nd, 2017, 9:00 am – 10:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Almost every organization measures customer satisfaction, most measure retention and advocacy, some measure the quality of core products and services, and few measure employee satisfaction.

In this webinar, Ed Thompson, (LinkedIn profile) VP Distinguished Analyst looks at what gets measured, what gets reported to executives and how leading organizations are improving their approach to measurement of the customer experience.

Discussion Topics:

• What gets most commonly measured
• What is most commonly missed
• The role of Net Promoter Score and its alternatives

Click to register for:
How to Measure The Customer Experience

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Live Webinar – August 1st, 2017 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

The expenditures for learning and talent development have grown significantly in the past two decades. Few leaders would argue that learning is critical for organizational growth.

Investments in programs have generated mixed results. On the one hand the volume of programs is increasing; on the other hand, the business impact is less evident. Learning professionals try to measure their way to results; that is, to implement a measurement strategy to capture evidence of value.

Overall, however, this attempt to capture value is not working.  Learning and development practitioners must move from a value capture focus to a value creation focus, which means using design thinking to drive results.

Learn:

• The importance of design thinking in driving business results
• Eight steps that incorporate design thinking in the learning cycle
• How to begin incorporating design thinking to deliver business results in your organization

About the presenters:

Click to register for:
The Business Case For Learning:
Using Design Thinking To Deliver Business Results

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SHORT NOTICE WEBINAR – Highly Recommended!
Live Webinar July 27th, 2017 11:00 am – 12:30 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider:  Computer Aid Inc IT Metrics & Productivity Institute
(Rep 2733)

In this webinar, “Bob” will explore Essential Product Ownership.

He  will cover user stories, backlogs, refinement, ownership, vision, architecture, innovation, experimentation, and measurement.

Presenter: Robert “Bob” Galen (LinkedIn profile) is the President and Principal Consultant of RGCG, L.L.C and author of SCRUM Product Ownership – Balancing Value From the Inside Out. Bob has held director, manager and contributor level positions in both software development and quality assurance organizations.  He has over 25 years of experience working across a wide variety of software technology and product domains.

Click to register for:
Essential Product Ownership: It Takes A Village

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Online Webinar  – Recorded May 16th 2017
Activity Type: Education – Online or Digital Media Up to 1 PDU – Free
Provider: ProjectManagement.com / Gantthead (REP #2488)
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Is available to PMI® members.

This is the 5th webinar in a series.

There is a lifecycle of Innovation Management itself: Awareness – commitment – leadership – assessment – improvement.

First challenge is: how to achieve awareness and commitment of senior management?

This is done by revealing the mechanics behind strategic decision-making and portfolio management.

Senior management should lead the effort, which starts with doing an assessment.

Once you have conducted a zero-measurement (a first assessment), then the task is to implement proper innovation capability.

This section explains in overview, how to go through the life cycle of innovation management and conduct first implementations as well as upgrades to existing innovation management processes.

You can view the first 4 webinars in this series by visiting the links below:

1. What is Innovation and Innovation Management?
2. Establishing an Innovation Management Framework
3. The Innovation Management Maturity Model’s Basic Components
4. Assessing Innovation Capability 

Presenter: Dr. Gert H. Staal  (LinkedIn profile) NPDP, CISP a world-class expert innovation author & consultant, with 30+ years experience in NPD & innovation management & one of two original co-authors/founders of the Innovation Management Maturity Model, Gert developed & launched multiple mobile Internet services & products, and was VP of innovation and PD for the S&T Division of Reed Elsevier & managing director of www.9292.nl. Gert has a keen interest product strategy & new business models. Gert has trained & coached hundreds of professionals for the PDMA for NPDP & for Nyenrode Business University. Gert is also co-founder of both the TIM Foundation  and of the Dutch PDMA affiliate. He also serves on the jury of the Philips Innovation Award since 2013.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Click to register for:
Implementing Innovation Processes:
How To Get Senior Management Awareness &
Commitment & Implementing Innovation Capability

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Live Webinar August 3rd, 2017 – 3:00 pm to 4:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Human Capital Institute

Note: SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
Using Design Thinking Methods
To Accelerate HR Projects

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Live Webinar July 31st, 2017, 10:00 am – 11:00 am  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

The twin themes of digital business and the Internet of Things (IoT) will be key drivers for business and technology leaders through 2019.

They’ll need to master a wide range of new technologies and architectures such as edge computing and IoT platforms, plus IoT-specific variants of established technologies such as machine intelligence.

In this session Nick Jones (LinkedIn profile, Gartner bio) Gartner VP Distinguished Analyst  looks at the top 10 IoT technologies from a digital business perspective, identifying their potential to deliver digital business advantage, and also discussing their maturity and challenges.

Discussion Topics:

• Key IoT technologies to enable digital business
• The maturity of these technologies and the vendors that provide them
• Key risks and issues for organizations adopting them

Click to register for:
The Top 10 IoT Technologies For Digital Business

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.