Live Webinar August 22nd, 2017 – 1:00 pm – 2:00 pm  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

Particularly if you wish to connect innovation objectives with sustainability ambitions, this webinar explains the core concepts behind sustainability and where they fit in.

Gert will make a connection between your sustainability and innovation goals using the Innovation Management Maturity Model, Key findings and conclusion.

This will be the last round of Q&A sessions for the series.

Presenter: Dr. Gert H. Staal  (LinkedIn profile) NPDP, CISP a world-class expert innovation author & consultant, with 30+ years experience in NPD & innovation management & one of two original co-authors/founders of the Innovation Management Maturity Model, Gert developed & launched multiple mobile Internet services & products, and was VP of innovation and PD for the S&T Division of Reed Elsevier & managing director of www.9292.nl. Gert has a keen interest product strategy & new business models. Gert has trained & coached hundreds of professionals for the PDMA for NPDP & for Nyenrode Business University. Gert is also co-founder of both the TIM Foundation  and of the Dutch PDMA affiliate. He also serves on the jury of the Philips Innovation Award since 2013.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
How To Innovate With Sustainability Goals In Mind

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar August 23rd, 2017 – 12:00 pm – 1:00 pm  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: American Management Association (REP 1294)

When a customer is unhappy, how you respond can make or break their relationship with your brand?

The Worldwide Customer Experience Team at Electronic Arts (EA) deals with some of the most passionate customers in the world: gamers. But something was going wrong in their conversations.

From tense interactions about sketchy network connections, to downright aggression when games ran into performance issues, the Customer Experience Team was battle-scarred.

In this session, you’ll hear how EA created an authentic brand voice, how they are turning the tables on those difficult customer conversations, and how they are re-energizing their team and reshaping their culture in the process.

You’ll leave this session knowing how to supercharge your employee experience, boost engagement, and give your people the permission, tools, and support to be themselves while representing your brand.

What You Will Learn

• How to launch an internal tone of voice in three simple steps
• Ways to use your brand values to create a voice that’s true to your brand
• Steps to rally the troops around a new initiative and push back on the skeptics
• Advice for proving your program’s success every step of the way

We encourage you to register even if you are unable to attend live; you’ll receive replay information following the event.

Presenters:

Anelia Varela (LinkedIn profile, @aneliavarela) is US Director at The Writer, came to New York  to continue to change organizations through the language they use.  Anelia helps brands like Unilever, Cisco, Google and Electronic Arts realize the power of words to change how people see them and shape their culture, and even make and save money in the process. She was foreman of the Writing for Design jury at the 2014 D&AD Awards and chaired the Advanced Learning Institute’s Strategic Employee Engagement conference in New York.

Lacy Rohre (LinkedIn profile) Sr.Manager Content Services for Electronic Art’s Worldwide Customer Experience. Lacy leads the team that writes online technical support for EA gamers, where she  cuts through the jargon and uses a clear voice to create accessible content. She has been working with words professionally for the last ten years, and has had a particular way with them for her entire life. A proud Texas native, Lacy graduated from Southwestern University.

Click to register for:
How Electronic Arts Created A Brand Voice To
Overhaul Their Customer Experience

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar August 22nd, 2017 – 1:00 pm to 2:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Human Capital Institute

All businesses, to some degree are likely to require  transformation every few years.

Changes are affecting all stakeholders including:
Consumers, Organizations, & Employees.

The retail industry is undergoing significant transition as consumers are presented with more options and buying habits shift from stores to e-commerce.

What does this mean for a traditional store-based retailer like American Eagle Outfitters?

Melanie Hughes, EVP/Chief Human Resources Officer is tasked with building the right organizational structure and culture to support the strategic direction of the company.

In this webinar, Melanie Hughes (LinkedIn profile) EVP/Chief Human Resources Officer, American Eagle Outfitters, Inc. discusses how American Eagle (AEO) has optimized employee engagement and performance during a period of transformation, turning engagement into the AEO’s secret weapon.

This webinar will answer the questions:

• How can HR leaders of organizations, in the midst of disruption, retain employees and make sure they remain engaged and productive?
• How do you raise engagement in employees during times of change so that they are able to thrive?

In this webinar you will learn:

1. What industry transformation typically means for organizations, teams, and individual employees
2. What questions HR leaders should ask themselves and their executive colleagues when planning for organizational change
3. How do you implement change management strategies that keep employees engaged, productive, and motivated?

Note: SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
Employees Engaged In Times Of Transition:
A Case Study

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Online Webinar – Recorded May 24th, 2017
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

As we have often heard, “Those who cannot remember the past are condemned to repeat it.”

In this session Peter Firstbrook (LinkedIn profile, Gartner bio) Gartner Research VP examines major hacking incidents, including the hack of the Democratic National Committee, to look for lessons learned, to predict future attack trends and to outline defensive strategies to address these trends.

Discussion Topics:

• The cause and consequence of several pivotal hacking incidents
• What attack tradecraft and techniques will trickle down to the consumer attack community
• What you can do to prevent incidents from causing major disruptions in your organization

Click to register for:
Lessons Learned From The Hack Of The DNC & Other Incidents

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SHORT NOTICE WEBINAR
Live Webinar August 16th, 2017, 11:00 am – 12:30 pm  EDT
Live Webinar August 17th, 2017, 4:00 pm – 5:30 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider:: Change Management Learning Center (PROSCI)

Prosci specializes in change management processes.  With a strong developed expertise in change management processes they produce high quality informative presentations and seminars

The Prosci ADKAR® Model describes the five building blocks of successful change at the individual level.

In times of change – whether at home, in the community or at work – people need Awareness, Desire, Knowledge, Ability and Reinforcement to successfully and sustainably change.

In this webinar PROSCI presents the ADKAR Model in detail and walks you through applying the model to your own change.

You will understand how to use ADKAR to pinpoint where you may be struggling with a change and how to overcome change challenges.

PROSCI literally “wrote the books” on Change Management:

• ADKAR®: A Model for Change in Business, Government and our Communityby Jeffrey M. Hiatt
  • ADKAR®—awareness, desire, knowledge, ability and reinforcement
• Change Management: The People Side of Change by Jeffrey M. Hiatt

These texts are a MUST READ for anyone performing Change management as a part of their role!

Click to register for:
Essentials Of ADKAR

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SHORT NOTICE WEBINAR
Live Webinar – August 16th, 2017 10:00 am – 11:00 am EDT
Live Webinar – August 16th, 2017 3:00 PM – 4:00 PM BT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: APM a division of  APMG International

Aligning “the business” with IT is the holy grail of all large corporations, and has been since the advent of IT Service Management over 25 years ago.

Click to register for:
The Business Value Of IT Asset Management

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.