Live Webinar October 31st, 2017, 11:00 am – 12:00 am  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Leading organizations, such as Amazon and Apple, have declared that focusing on the customer experience has become the single most important factor for an organization to achieve business success – creating a significant point of differentiation and competitive advantage.

Yet many organizations don’t recognize that the logistics and customer service functions typically have the most interactions with customers over the duration of the customer lifecycle.

Companies are overlooking the opportunity these frequent interactions with customers represent and the pivotal role of the supply chain in driving better customer experiences.

In this webinar Lisa Callinan (LinkedIn profile, Gartner bio) Gartner Research Director will offer insights on why the topic of customer experience is at the top of many CEO agendas, and how supply chain can embrace a leadership role in managing the customer’s interactions and building excellence in customer experience.

Discussion Topics:

• Leverage Your Supply Chain To Deliver Excellence In Customer Experience
• What is the role of supply chain in delivering excellent customer experience?
• How to start developing a customer experience program

Click to register for:
Leverage Your Supply Chain To Deliver Excellence In Customer Experience

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