Live Webinar January 29th, 2018, 10:00 am – 11:00 am  EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Innovation begins with people. To succeed in business, we must innovate by developing a deep understanding of people and their real needs.

Design thinking is a powerful approach that helps organizations create useful digital designs matched to people’s needs.

In this session Gene Phifer (LinkedIn profile, Gartner bio)  discusses the design thinking process, and how organizations can aim, develop and shape ideas to become practical and attractive propositions for users or customers.

Discussion Topics:

• Empathize with the user through design thinking
• Apply an approach that focuses on achieving the users’ goals
• Deliver high-impact user experiences, leading to compelling customer experiences

Click to register for:
Design Thinking To Improve The Digital Customer Experience

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