Live Webinar – March 7th, 2018 10:00 am – 11:00 am EST
Activity Type: Education – Course or Training  1 Hour 1 PDUs free
Provider: IAG Consulting (REP 2858)

The reality across many organizations is that managing geographically dispersed individuals on a “virtual team” becomes more and more viable every day.

However, running a virtual team effectively is not as easy as setting up some fancy technology and managing remote individuals in the same way they’d be managed if they were collocated.

This webinar will explore the best practices that can be employed to overcome the inherent challenges of managing an effective and cohesive virtual team, as well as highlight many of the benefits which can be achieved using the virtual team management techniques that are currently used by IAG to manage our teams of consultants and client engagements across North America.

Participants will come away from this webinar with practical methods they can apply in their environment to help them communicate with, track progress on and improve results from the remote individuals and teams they manage.

Key Contents: Covered In This Webinar:

1. Assessing the team and environment
2. Preparing for virtual communication and team management
3. Facilitation techniques for running virtual meetings
4. Leveraging tools and technology
5. Tracking individual/team progress
6. Resolving individual/team issues
7. Identifying areas for improvement

In This Session Get Specific Answers To:

• “What steps can a manager take to prepare to manage their virtual team?”
•  “What facilitation techniques can be used to effectively elicit and communicate information in a virtual environment?”
• “Can a manager “read” someone over the phone/ video-conference?”
• “How can the technology at hand be leveraged and used effectively by a virtual team?”
• “Which standard management techniques need to be enhanced (and how) to maintain control over and develop a strong virtual team?

Click to register for:
Managing A Virtual Team

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar – March 6th, 2018 3:00 pm – 4:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

The Disney philosophy doesn’t start with customers. It starts with “castomers™”.

The formula is simple. A great castomer™ experience leads to a great customer experience.  Castomer™ care involves four elements summarized in the acronym TEAM.

TEAM:

• Teach – Develop employees so they can reach their full potential
• Engage – Involve employees in decisions that affect them
• Appreciate – Acknowledge and thank employees for their efforts
• Manage – Provide employees with the tools and assistance they need

In this session drawn from his book Care Like a Mouse: The Key to Disney Quality Service (Theme Park Press, January 2018), Lenn Millbower, The Mouse Man™ shares Disney-inspired TEAM techniques for meeting your castomer™ needs.

In this session Lenn will cover:

• The arc of the castomer™ training experience
• Processes Disney uses to involve castomer™ in decisions
• Recognition, rewards, and perks that honor castomer™ effort
• The Disney expectation of its managers

Presenter: Lenn Millbower, (LinkedIn profile) the Mouse Man™ author of Care Like a Mouse: The Key to Disney Quality Service, teaches Walt Disney inspired customer service, leadership and presentation skills methods. Lenn  spent 25 years at Walt Disney World, starting in Epcot Operations, stage managing at Disney-MGM Studios, opening Disney’s Animal Kingdom, writing training for Disney University and Disney Institute and leading training at Walt Disney Entertainment. Lenn will inspire you to create your own magic. Give it a shake & watch the magic take place!

Click to register for:
What Castomers™ Want:
A Disney-Inspired Approach To Employee Care

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar March 5th, 2018, 9:00 am – 10:00 am  EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Plan For The Future

To survive and succeed in the era of digital business, CIOs need intimate knowledge of their enterprises, not just an understanding of technology.

Business models and strategy reveal different and complementary views of the enterprise.

One is configured to create value and the other is the path to success.

Both can be useful tools for CIOs if they are leveraged properly.

In this presentation Richard Hunter (Gartner bio) VP Gartner & Fellow, describes the structures of business models and strategy, as well as the ways CIOs can use them to effectively identify enterprise opportunities and risk.

Discussion Topics:

• Ways business models and digital strategy complement each other
• How to maximize value from business models and strategy
• Using business models and strategy to identify enterprise opportunities and risk

Click to register for:
Use Business Models & Strategy
To Identify Opportunities & Risk

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar – March 8th 2018, 2:00 pm – 3:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider:  Global Knowledge  (REP 1999)

After selecting AWS as your organization’s cloud provider, users will generally have the question, “how do I move my existing web and mobile apps?”

Join Global Knowledge for a 1 hour webinar where our AWS course director and master instructor Rich Morrow (LinkedIn profile) discusses best practices and techniques, the core AWS services to use and performs a live demo of migrating an existing site.

Learn about using some of the AWS best practices and concepts Rich covers in the GK “Migrating to AWS” course.

In this hands-on interactive webinar Rich explores:

• The value of migrating to AWS.
• The phases of migration:
  1. Discovery,
  2. Planning,
  3. Migration,
  4. Validation and
  5. Optimization
• Core services used in a web app migration
• Live Demo on AWS: Migration of an existing site to show users how simple and quick it can be.
• Q&A

If you are migrating to AWS – You won’t want to miss out!

Click to register for:
How To Effectively Migrate A Web App To AWS

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.