Live Webinar – March 6th, 2018 3:00 pm – 4:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

The Disney philosophy doesn’t start with customers. It starts with “castomers™”.

The formula is simple. A great castomer™ experience leads to a great customer experience.  Castomer™ care involves four elements summarized in the acronym TEAM.

TEAM:

• Teach – Develop employees so they can reach their full potential
• Engage – Involve employees in decisions that affect them
• Appreciate – Acknowledge and thank employees for their efforts
• Manage – Provide employees with the tools and assistance they need

In this session drawn from his book Care Like a Mouse: The Key to Disney Quality Service (Theme Park Press, January 2018), Lenn Millbower, The Mouse Man™ shares Disney-inspired TEAM techniques for meeting your castomer™ needs.

In this session Lenn will cover:

• The arc of the castomer™ training experience
• Processes Disney uses to involve castomer™ in decisions
• Recognition, rewards, and perks that honor castomer™ effort
• The Disney expectation of its managers

Presenter: Lenn Millbower, (LinkedIn profile) the Mouse Man™ author of Care Like a Mouse: The Key to Disney Quality Service, teaches Walt Disney inspired customer service, leadership and presentation skills methods. Lenn  spent 25 years at Walt Disney World, starting in Epcot Operations, stage managing at Disney-MGM Studios, opening Disney’s Animal Kingdom, writing training for Disney University and Disney Institute and leading training at Walt Disney Entertainment. Lenn will inspire you to create your own magic. Give it a shake & watch the magic take place!

Click to register for:
What Castomers™ Want:
A Disney-Inspired Approach To Employee Care

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