Live Webinar March 8th, 2018, 11:00 am – 12:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Artificial intelligence (AI) is a top discussion item for most business and IT executives because of its potential disruption.

For most enterprises, the proliferation of customer engagement channels threatens efforts to provide personalized service.

Adding AI to this mix raises critical questions:

• How will AI advance digital business?
• To what extent will AI augment the role of humans?
• To what extent will AI displace humans altogether?
• How can AI be used to both drive down costs and increase customer loyalty?

In this webinar Michael Maoz (LinkedIn profile, Gartner bio) Gartner VP Distinguished Analyst will review AI’s impact on the key shifts in customer engagement as well as provide guidance on the specific actions IT and business leaders should take to successfully leverage AI in the enterprise.

Discussion Topics:

• Impacts of AI and self-service trends on your customer service and engagement strategy
• The future role of humans in a world of intelligent automation
• How to add AI to your digital business roadmap

Click to register for:
The Core Of Great Customer Experience:
Humans Or AI?

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