Live Webinar – April 4th, 2018 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training 1 Hour 1 PDU free
Provider: Training Magazine Network
You’ve worked endless hours (including nights and weekends) prepping for this training session.
You’ve set up the room (physical or virtual), welcomed participants and successfully started your session.
Then it happens.
The dreaded “problem children” start to emerge.
In a classroom setting, they’re sitting to the side or in the back of the room texting, chatting, talking on the phone or just being obnoxious.
Virtually, they are monopolizing the chat box or are having their own private conversation with another participant, not turning off their mic and providing the rest of the virtual learners with lovely office background noise or making bold (inappropriate) comments that you know they would not have the guts to make face to face!
These folks are clearly disrupting the learning process of those around them, not to mention irritating you.
Learn To:
- Discern whether the behavior is training or non-training in origin
- Decide whether the behavior should be addressed or ignored
- Examine various approaches to help you stay calm, grounded and in control while addressing this disruptive behavior
Join Maria Chilcote & Melissa Smith and learn how to handle disruptive behavior before it rears its ugly head!
Presenters:
Maria Chilcote (LinkedIn profile) is Managing Partner of The Training Clinic (TTC) Since 1977, TTC has trained over 200,000 people on 5 continents in train-the-trainer techniques and other topics including management development, communication, and administrative skills and workshops. With 30+ years of experience, Maria specializes in performance consulting, and has conducted hundreds of workshops for a wide variety of industries. Maria is author of many papers and articles on L&D best practices and is a very engaging trainer in the classroom; blending examples from her breadth of corporate experience with just the right amount of humor!
Melissa Smith (LinkedIn profile) Managing Partner of The Training Clinic, is co-author of Quick Guide to the 16 Personality Types and Teams: Applying Team Essentials to Create Effective Teams , and Quick Guide to the 16 Personality Types in Organizations and author of other books & white papers and articles on learning and development best practices. Since 1977, The Training Clinic has trained over 200,000 people on five continents. With extensive preparation in adult learning theory, workshop facilitation and instructional design, Melissa’s methodology, is tailored for a specific purpose and output. Melissa regularly facilitates webinars, workshops and certificate workshops for Training Magazine and ATD. Melissa is a fun, dynamic presenter and course designer who stimulates individual participation, group involvement and learning.
Click to register for:
SERIOUSLY???
Dealing With Disruptive Participants
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| Technical Project Management | Leadership | Strategic & Business Management |
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