Live Webinar July 26th, 2018 – 1:00 pm to 2:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: The Corporate Education Group ( REP 1011 )

Get more out of your requirements interviews and make better use of time for both you and your stakeholders with some simple, but highly effective techniques that will dramatically improve your interviewing skills.

This webinar will provide tips for business analysts on how to better facilitate interviews and elicit solid requirements.

The key to this process improvement is making sure you ask the right types of questions by appropriate preparation, sequencing and delivery.

Interviewing is the cornerstone of elicitation techniques, and when done properly will reveal the answers you need.

You will learn how to:

• Identify the right stakeholders to interview and what you need to know
• Create a requirements questionnaire and prepare to ask the right types of questions
• How to properly engage the stakeholder and build a relationship
• Capture stakeholder responses
• Plan for follow-up and maintain the relationship
• Review lessons learned to improve for your next interview

Presenter: Terrell Smith (LinkedIn profile), MPA, PMP, CBAP  With over 25 years of experience in a wide range of project management and business analysis assignments, he brings concepts to life in a practical and easy to apply manner. Terrell has assisted clients in the development of project management methodologies, risk assessments, quality management, agile methods, problem solving, rescuing troubled projects, implementing business analysis best practices, and team building.

Click to register for:
The Art of the Interview:
How to Improve Your
Business Analysis Interviewing Skills

Live Webinar July 24th, 2018 – 3:00 pm to 4:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Human Capital Institute

New research confirms that a specific set leadership behaviors has a direct and powerful impact on employee engagement.

Join this important webinar with Evans Kerrigan (LinkedIn profile) CEO & Co-Founder, Integris Performance Advisors, to learn about the five practices that every leader should exhibit if they want to unleash the full potential of their people.

Evans will be sharing valuable case study insights and research data that you can put to use as you plan and execute your own leadership development efforts.

Note: SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
Proof Is In:
Leadership Does Drive Employee Engagement

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar – July 24th, 2018 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

Deloitte’s Global Human Resources Trends indicates that employee engagement (and culture) is the number one challenge facing business leaders. But, they sadly claim, organizations are only ‘somewhat ready’ for this challenge.

Many leaders and CEO’s still haven’t embraced engagement as a strategic business initiative. If your organization is one of them, this could be a costly oversight.

Why?

Retaining and finding talent has never been difficult than it is RIGHT NOW. in the driver’s seat.

Join Bob & learn how to get the attention of the C-Suite.

In this high energy and captivating webinar, global engagement thought leader and author Bob Kelleher will give you practical and specific ideas to help ‘engage’ your leadership team. Specifically, Kelleher will outline:

• Key business metrics proving that engagement DRIVES business results
• Specific ideas to help you ‘get’ the attention of the C Suite that engagement must be a priority
• How to help leaders create a line of sight describing where the company is going, how you’re going to get there, and what role all of your employees play in helping you get there.
• How to measure the ROI of your engagement efforts
• Why training your first line leaders is a necessary first step to engagement
• How to build a communication ‘promise’ that will build alignment, engagement, and consistency of message
• How effective performance management drives engagement (because A players want to work with A players)
• Why building a culture of celebration and recognition drives positive business results
• The importance of defining one’s “Why” (according to research by Jim Collins (Good to Great), firms that focus on Purpose outperform their peer group 6X!
• Why Empathy is the NEW BLACK

Presenter: Bob Kelleher (LinkedIn profile) is the founder of The Employee Engagement Group a best-selling author, thought leader, keynote speaker and consultant, sharing his insights on employee engagement, leadership, and workforce trends. Bob is the author of the best seller, Louder Than Words: 10 Practical Employee Engagement Steps That Drive Results,  Creativeship: A Novel for Evolving Leaders  and the just released Employee Engagement for Dummies! The Employee Engagement Group recently introduced the world’s first virtual employee engagement resource center, Engage On-Demand, Resource Library.

Click to register for:
How To Engage Your Leadership on Engagement!

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar July 23th, 2018, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Due to the increasing complexity of consumer interactions, customer service organizations need a complex set of applications to support customer engagement across a growing mix of agent-assisted and self-service channels.

In this unique panel discussion style webinar:

1. Pete Slease (LinkedIn profile, Gartner bio) Gartner Principal Executive Advisor
2. Jim Davies (Gartner bio) Gartner Research Director
    and
3. Nadine LeBlanc (LinkedIn profile, Gartner bio) Gartner Research Director

will moderate a conversation with Gartner Research Directors on emerging trends in customer service and support technology.

Their aim is to help you navigate the waters of customer service applications in order to select the best technologies and vendors to meet your customers’ needs.

During this session, you can also ask the panelists your questions on this topic.

Discussion Topics:

• The biggest technology challenges facing customer service and support leaders and how to overcome them
• How to differentiate between application hype or necessity
• Which technologies and applications you’re missing or should be investigating
• An introduction to Gartner for Customer Service & Support Leader

Click to register for:
Emerging Trends In Customer Service & Support Technology

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.