Live Webinar – February 7th, 2019 4:00 am – 5:00 am EST
Live Webinar – February 7th, 2019 9:00 am – 10:00 am BT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: APM a division of  APMG International

As more and more local governments are working  to increase the quality of their services and become more accessible, service automation appears increasingly on the strategic agenda.

One of the many tasks of local governments is to serve as service provider for their citizens. From very simple requests such as parking permits, all the way through to more complex issues such as providing arbitration and dealing with appeals.

Following the UK’s leading example and experience with their initiative of ‘Government Digital Services’, which leads digital transformation  on a national level, the same principles are now being applied to local governments.

In this webinar, Jan-Willem Middelburg, author of the Service Automation Framework will share examples of how Local Governments can use Service Automation in their journey towards digital transformation.

How can local government deliver quality services to their citizens, whilst keeping the stringent quality criteria of government services?

Jan-Willem Middelburg, (LinkedIn profile) will cover:

• How to make public services available through self-service platforms;
• The benefits and challenges of providing digital government services;
• The practical steps that local governments can take to start automating their services;
• How the Service Automation Framework can help the design and delivery of local government services.

The Service Automation Framework always starts with User Needs. People and businesses use government services to help them get something done (for example, register to vote, check if a vehicle is taxed or pay a VAT bill). ‘User needs’ are the needs that a user has of a service, and the objectives that must be met by that service that to achieve a desired outcome

After the webinar, you will receive the free White Paper: Service Automation in Local Government.

Click to register for:
Service Automation In Local Government

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded Nov 28 2018
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Over 70% of finance organizations have reported using or piloting Robotic Process Automation (RPA). Adoption levels are also growing beyond this constituency in many functional areas.

In this artificial intelligence webinar, the panel presents Gartner’s predictions on how RPA offerings will morph and evolve. Business and IT leaders must be aware of these shifts to seize opportunities and manage risk.

Discussion Topics:

• The current state of RPA (realities and growing pains)
• Gartner predictions for RPA offerings
• Opportunities and risks

Presenters:

• Frances Karamouzis Gartner (LinkedIn profile, Gartner bio) VP  Distinguished Analyst
• Arthur Villa (LinkedIn profile, Gartner bio) Gartner Sr Director, Analyst
• Stephanie Stoudt-Hansen (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst

Click to register for:
Gartner Predictions For Robotic Process Automation (RPA)

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.