)Live Webinar May 20th, 2019, 10:00 am – 11:00 am  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

The foundations of successful customer experience (CX) initiatives require coordination, direction and accountability.

• To get ahead, you must contradict conventional wisdom by not correlating data, innovating or delighting customers.
• To get to the top requires making much more radical, transformative decisions.

In this webinar, Ed Thompson, (LinkedIn profile) Gartner VP Distinguished Analyst looks at 3 bold strategies to becoming the simplest, quickest or most focused.

Discussion Topics:

• What makes for successful CX initiatives
• Why you must contradict conventional wisdom to get ahead
• 3 bold strategies for winning:  with CX

For another great CX PDU With Ed Thompson Check Out:
How To Build Your Business Case
To Improve Customer Experience (1 PDU)

Click to register for:
3 Bold Strategies For Customer Experience (CX) Victory

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