Live Webinar – June 18th, 2019 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour 1 PDUs free
Provider: IAG Consulting (REP 2858)

The reality across many organizations is that managing geographically dispersed individuals on a “virtual team” becomes more and more viable every day.

However, running a virtual team effectively is not as easy as setting up some fancy technology and managing remote individuals in the same way they’d be managed if they were collocated.

This webinar will explore the best practices that can be employed to overcome the inherent challenges of managing an effective and cohesive virtual team, as well as highlight many of the benefits which can be achieved using the virtual team management techniques that are currently used by IAG to manage our teams of consultants and client engagements across North America.

Participants will come away from this webinar with practical methods they can apply in their environment to help them communicate with, track progress on and improve results from the remote individuals and teams they manage.

Key Contents: Covered In This Webinar:

1. Assessing the team and environment
2. Preparing for virtual communication and team management
3. Facilitation techniques for running virtual meetings
4. Leveraging tools and technology
5. Tracking individual/team progress
6. Resolving individual/team issues
7. Identifying areas for improvement

In This Session Get Specific Answers To:

• “What steps can a manager take to prepare to manage their virtual team?”
•  “What facilitation techniques can be used to effectively elicit and communicate information in a virtual environment?”
• “Can a manager “read” someone over the phone/ video-conference?”
• “How can the technology at hand be leveraged and used effectively by a virtual team?”
• “Which standard management techniques need to be enhanced (and how) to maintain control over and develop a strong virtual team?

Click to register for:
Managing A Virtual Team

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar June 18th, 2019 11:00 am – 12:30 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider:  Computer Aid Inc IT Metrics & Productivity Institute
(Rep 2733)

In this webinar Lorenz Gareis will explore the relationship between projects and change. All projects require some type  of change management – Learn to strengthen your change management skill “By Projects”.

In today’s business context, the demand for major change seems to be never-ending.

Organizations tend to trigger major change initiatives to tackle challenges like agility, digital transformation etc. These major change initiatives are meant to discontinuously change the identity of these organization, which – more often than not – leads to a paralyzed state of organizations due to the level of complexity associated with these changes.

Managers lose focus, employees lack orientation and motivation and the triggered initiatives cannot create momentum.  But there are other ways to implement “changes” in organizations.

In our understanding, projects deliver change!

So, instead of inflating major change initiatives by increasing the scope and complexity further, why not change the perspective? Focus on the individual projects and put them in a change context.

Adapt and integrate values and methods from change management approaches into project management.

Empower project organizations and create fast results… and by doing this, let your projects create sustainable business value for your organizations that make at least some of these major change initiatives obsolete.

Presenter: Lorenz Gareis (LinkedIn profile) Managing Director Roland Gareis Consulting (RGC), Vienna, Austria; partners with clients to tackle challenges in the areas of project & program management, change management and business analysis. He co-authored – the book “Project Program Change” to replace the long-term classic “Happy Projects!”. Lorenz holds a master degree of the Vienna University of Economics &  Business. He inspires students to follow his passion by teaching project management at various universities of applied sciences.

Click to register for:
Change By Projects!

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

The Live Session Is Free But…

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Live Webinar June 18th, 2019 – 1:00 pm to 2:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Human Capital Institute

Note:

SHRM has pre-approved this webcast for 1 General recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.  

SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) toward SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
Mastering The Gig Economy:
Rethinking How We Find & Manage Talent To Meet Future Needs

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Live Webinar June 18th, 2019, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Customer behavior has changed dramatically over the years. A recent Gartner study indicates that 87% of customers attempt to self-serve before picking up the phone.

A majority of those customers first consult third-party sources like Google, blogs, Facebook, and Twitter.

When it comes to post-sale support, customers may not start their journeys in company-owned channels (website, email, web chat, phone, mobile app, etc.), but they end up there.

This shift in behavior, along with powerful advances in technology, continues to increase and change customers’ expectations of “customer service.”

In this webinar, Pete Slease (LinkedIn profile, Gartner bio) Gartner Principal Executive Advisor & Allegra Ubbes (LinkedIn profile) Gartner Advisor Analyst explore how you can meet your customers’ expectations for outstanding service.

Discussion Topics:

• What the latest customer service experience survey findings mean for your organization
• How you can reshape your service and issue resolution strategies
• Steps you can take to develop a successful multi-channel strategy

Click to register for:
How To Fulfill Your Customers’ Rising Service Expectations

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.