Live Webinar July 17th, 2019 – 1:00 pm to 2:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider:  The Corporate Education Group ( REP 1011 )

A positive interaction with your customers can go a long way, especially in this age of social media and internet reviews.

Customers who experience top-notch service are likely to tell others about it, which can translate into more customers and more buzz. When customers feel valued and appreciated, they are more likely to come back.

But it’s not just customers that benefit from a service-minded culture – its’ also the employees of an organization.

When employees feel empowered to go above and beyond to solve customer issues and provide next-level service, it creates a culture that puts service first in all relationships, internal and external, increasing collaboration, productivity, and the bottom line.

In this webinar Lisa Cox  will show you how to practice Legendary Service® and create a culture of service within your organization.

Learning Objectives:

• Learn how to build customer loyalty by operating with a service mindset.
• Create a sense of value in your customers.
• Improve collaboration, innovation, and productivity throughout your organization
  • By creating a culture of service.

Presenter: Lisa Cox (LinkedIn profile) Trainer/Coach/Consultant Corporate Education Group (CEG), has 20 +years experience in the professional development of business associates, managers, directors, and senior-level leadership. Lisa assesses and analyzes organizations and develops, implements, and evaluates customized training programs based on the needs and goals of the organization, delivering training programs both virtually and face-to-face. Lisa’s certifications include: Lisa is a Certified Professional Behavioral Analyst (CPBA), Certified Professional Values Analyst (CPVA), and Situational Leadership Facilitator, Diversity Champion, and Trainer

Click to register for:
Legendary Service

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.