Live Webinar August 13th, 2019, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

You can improve customer experience (CX) with a better data integration strategy. This is especially true for midsize enterprises.

In this webinar Nate Novosel (LinkedIn profile) Gartner Senior Director, Advisory; shares an example from Western Sydney University.

Nate explains how their IT team adapts their data integration strategy to include a student experience focus, using student journey maps to understand business users’ and students’ data needs at critical touchpoints to inform data integration requirements across enterprise silos.

Find out how you, too, can give your prospects and clients an A+ customer experience.

Discussion Topics:

• Identify the end-to-end customer journey that helps reveal critical data needs
• Leverage the knowledge and feedback of internal business groups and customers to improve CX
• Determine integration opportunities through the lens of the customer journey

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Improve The Customer Experience
With Data Integration For Midsize Enterprises

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