Live Webinar August 22nd 2019, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

The increasing pace of change within organizations makes it more difficult than ever for customer service strategies to remain relevant.

More often than not, there is a disconnect between the strategy formulation and day-to-day implementation of plans.

Join Mark Dauigoy, (LinkedIn profile) Gartner Sr Director, Advisory; and come prepared with a list of their strategic priorities as we help you craft a customer service strategy that will remain relevant amid constant change.

Discussion Topics:

• Align customer service strategic plans to organizational goals
• Understand how to clearly measure success
• Communicate plans throughout the organization

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Setting Strategy For A Changing Customer Service Function

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