Live Webinar December 4th, 2019, 11:00 am – 12:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Maintaining separate, redundant chatbot and other conversational platforms will not be cost-effective in the long run, potentially resulting in suboptimal user experiences.

As service and channel expectations evolve, the traditional distinction between voice and text operations will not be sustainable.

This does not mean that all chatbot solutions should be converged and shifted to a conversational architecture. Success depends on developing a comprehensive strategy that includes text and voice chatbots, conversational platforms, and interactive voice response (IVR) solutions.

In this webinar Bern Elliot, (LinkedIn profile) Gartner VP Distinguished Analyst looks at the critical business and technical issues enterprise leaders should consider when defining their conversational strategy and roadmap, and provides guidance on evaluating options and solutions.

Discussion Topics:

• The critical leadership, technical, and intent modeling issues to address when developing a conversational platform strategy
• How to evolve from a text chatbot and menu-based IVR approach to an intent-based, conversational approach
• Emerging best practices emerging for these types of projects

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Beyond Chatbots:
Defining Your Enterprise Conversational Platform Strategy

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