Live Webinar – February 20th 2020, 12:00 pm – 12:30 pm EST
Activity Type: Education – Course or Training  .5 Hour  .5 PDU
Provider:  Global Knowledge UK  (REP 1999)

A quick 30 minute look at ITIL4 Service Value System focusing on the guiding principles – part of the core guidance of ITIL4.

This webinar includes an example of how this guidance might be applied in an organization.

Learn:

1. An Introduction to ITIL
2. The evolution of ITIL
3. The ITIL4 Service Value System components
4. The ITIL4 Guiding Principles
5. A sample application of the Guiding Principles

Presenter: Paul LaSalle (LinkedIn profile) has 40+ years of experience as a trainer who brings an understanding and appreciation of business needs and objectives into the classroom. Working through numerous organizations, Paul has served as a Systems Analyst, Network Analyst, Network Architect, Project Manager, Management Consultant, and Business Analyst. He is a co-author of the TCP/IP Bible.

Click to register for:
ITIL4 Guiding Principles In 30 Minutes

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