Live Webinar March 4th, 2020 – 2:00 pm – 3:00 pm EST
Activity Type: Education – Course or Training 1 Hour 1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

1. How do you create a more customer focused organization?
2. How do you create a culture of innovation?
3. How do you compete in the age of digital disruption?
4. How do you lead change?

Former Amazon executive, John Rossman, (LinkedIn profile) draws from Amazon’s playbook to give practical strategies and tools for leading change.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Click to register for:
Think Like Amazon:
Creating Change, Operational Excellence &
Innovation For Projects & Programs

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

This session is now recorded … Follow this link or the link below

Live Webinar – March 5th, 2020 3:00 pm – 4:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

This session, based on Lenn’s book Care Like a Mouse: The Key to Disney Quality Service.  Learn how Disney harnesses human capital through Purpose, Priorities and People.

Lenn Millbower will share strategies & tactics participants you can apply to your organization.

1. Purpose : The goal every team member aims to achieve.
   • lLenn will share how Disney defines its Purpose and weaves it into every human interaction.
2. Behavior and Operating Priorities: The filters through which Purpose is delivered.
   • Behavior Priorities describe the expected leader/employee behaviors.
   • These “Disney Basics” apply to reviews, promotions, coaching and discipline.
   • Lenn will share both sets of Priorities and ask participants to compare their organizational behaviors with these filters.
3. People: Putting human capital first. Much of Disney’s success comes from how it engages Castomers™.
   • Lenn will share examples of the tools Disney uses to connect to its castomers™ and customers.

People think that everything Disney touches is magic.  It’s not.  It’s method.
Learn the method and you can create your own magic.

Disney’s backward lessons that explain Disney’s success are:

1. Lesson One – Be as emotional as possible
2. Lesson Two – Don’t make decisions
3. Lesson Three – Employees come first, customers second
4. Lesson Four – If you want it done, do it yourself
5. Lesson Five – Process matters more than product

Presenter: Lenn Millbower, (LinkedIn profile) The Mouse Man™ author of Care Like a Mouse: The Key to Disney Quality Service, teaches Walt Disney inspired customer service, leadership and presentation skills methods. Lenn  spent 25 years at Walt Disney World, starting in Epcot Operations, stage managing at Disney-MGM Studios, opening Disney’s Animal Kingdom, writing training for Disney University and Disney Institute and leading training at Walt Disney Entertainment. Lenn will inspire you to create your own magic. Give it a shake & watch the magic take place!

Click to register for:
Care Like A Mouse. Engage Your Castomers™

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Online Webinar – Recorded – January 14th, 2020
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: Human Capital Institute

Note:

SHRM has pre-approved this webcast for 1 General recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.

SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
The Business Impact Of Great Employee Experiences

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar March 4th, 2020, 10:00 PM – 11:00 PM EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars  Note: The PM time

Gartner research determined that CFOs have less confidence in the ability of customer-facing functions to plan and allocate resources than all other parts of the business.

Making matters worse, the rapidly increasing pace of change, both in the internal work environment and external customer expectations, makes it harder to stay relevant, causing many long-term strategic plans to become stagnant at best and completely irrelevant at worst.

In this webinar Patryck Allen (LinkedIn profile) Gartner Advisory Director will help senior leaders of customer-facing teams navigate through the FY 2021 planning season by learning what other successful leaders are doing to avoid the most common strategic planning pitfalls and improve their odds of success in an ever-changing world.

Discussion Topics:

• How to build a strategic plan that is responsive to change
• How to clearly and visually align strategic initiatives to business goals in your plan
• How to summarize and communicate your plan on one page

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Building A Strategic Plan for Changing Work Environments
In Australia & New Zealand

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.