This session is now recorded … Follow this link or the link below

Live Webinar – March 5th, 2020 3:00 pm – 4:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

This session, based on Lenn’s book Care Like a Mouse: The Key to Disney Quality Service.  Learn how Disney harnesses human capital through Purpose, Priorities and People.

Lenn Millbower will share strategies & tactics participants you can apply to your organization.

1. Purpose : The goal every team member aims to achieve.
   • lLenn will share how Disney defines its Purpose and weaves it into every human interaction.
2. Behavior and Operating Priorities: The filters through which Purpose is delivered.
   • Behavior Priorities describe the expected leader/employee behaviors.
   • These “Disney Basics” apply to reviews, promotions, coaching and discipline.
   • Lenn will share both sets of Priorities and ask participants to compare their organizational behaviors with these filters.
3. People: Putting human capital first. Much of Disney’s success comes from how it engages Castomers™.
   • Lenn will share examples of the tools Disney uses to connect to its castomers™ and customers.

People think that everything Disney touches is magic.  It’s not.  It’s method.
Learn the method and you can create your own magic.

Disney’s backward lessons that explain Disney’s success are:

1. Lesson One – Be as emotional as possible
2. Lesson Two – Don’t make decisions
3. Lesson Three – Employees come first, customers second
4. Lesson Four – If you want it done, do it yourself
5. Lesson Five – Process matters more than product

Presenter: Lenn Millbower, (LinkedIn profile) The Mouse Man™ author of Care Like a Mouse: The Key to Disney Quality Service, teaches Walt Disney inspired customer service, leadership and presentation skills methods. Lenn  spent 25 years at Walt Disney World, starting in Epcot Operations, stage managing at Disney-MGM Studios, opening Disney’s Animal Kingdom, writing training for Disney University and Disney Institute and leading training at Walt Disney Entertainment. Lenn will inspire you to create your own magic. Give it a shake & watch the magic take place!

Click to register for:
Care Like A Mouse. Engage Your Castomers™

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