Online Webinar – Recorded – March 24th, 2020
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider:  Human Capital Institute

For companies who leverage human-centered design (HCD), the prizes are rich. Research by the Design Management Institute finds that design-led S&P 500 companies outperform the rest of the index by 211 percent.

Human-centered design is a powerful competitive advantage that many of the world’s leading companies are using to drive innovation, transformation, customer-centricity and business outcomes.

But what exactly is human-centered design?

In an era of always-on transformation, organizations face increasingly diverse and complex business problems that need to be understood and addressed — human-centered thinking helps with both.

Combining analytical and intuitive thinking, the HCD process reshapes companies and people, and embeds new creative problem-solving capabilities, so they can continuously address emerging, and often poorly understood, shifts in customer needs, technology, and the competitive environment.

Join Keith Laplante (Linkedin profile) ExperiencePoint Master Facilitator &  Tom Merrill (LinkedIn profile) ExperiencePoint Master Facilitator to:

• Understand what human-centered design is and how it can be used across organizations to drive customer-centricity, innovation and transformation
• Learn how human-centered design creates a repeatable, scalable and disciplined framework for examining complex problems and solutioning them
• Hear how innovative companies are embedding human-centered design into their culture to create a competitive advantage
• Understand how to identify and overcome common challenges in the human-centered design process

Note:

SHRM has pre-approved this webcast for 1 General recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.

SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
Human Centered Design: Explained

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