Live Webinar – March 23rd, 2021 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

An effective Customer Education program aims to improve customer satisfaction and retention, escalate product or service adoption, increase brand loyalty and improve the lifetime value of customer relationships.

Great customer education programs can exponentially improve the outcomes of every customer engagement and lead to a community of fanatical customers who genuinely trust your organization.

Join Director of Digital Learning Evangelism, Dr. Allen Partridge for this introduction to the design, delivery and tracking of High Impact customer education programs.

Attendees will Learn:

• What steps are required to design a customer education program?
• What strategy should I use to ensure that a customer education program delivers maximum value?
• What are the foundational principles of a customer education program?
• What metrics should I use to evaluate the impact of a customer education program?
• Are B2B programs different than B2C programs?
• What role does a customer education program play in expanding brand loyalty?

Presenter: Allen Partridge, Ph.D. (LinkedIn profile) is a senior technology evangelist at Adobe Systems and has 20 years of experience in e-learning, education, games, and multimedia development. Allen is recognized for his many online video tutorials and e-seminars, which are a mainstay for e-learning developers and trainers learning to create effective online educational materials.

Click to register for:
Design, Deliver & Track A High Impact Customer Education Program

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