Live Webinar April 12th, 2021, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Customer experience (CX) is a top priority for most seats at the executive table, and the global pandemic and acceleration of digital business transformation made managing CX even more important.

In this webinar Don Scheibenreif (LinkedIn profile, Gartner bio) VP Distinguished Analyst and Brent Adamson, (LinkedIn profile, Gartner bio) Gartner Distinguished VP, Advisory; introduce Gartner’s exclusive research into CX strategies for executive leaders.

This research can help you define a vision for a culture of customer-centric decision making and leadership by better understanding your customers, setting a CX strategy, and coordinating CX across the organization.

Discussion Topics:

• Why customer experience is a top priority in organizations today
• How Gartner help executive leaders mature their organization’s CX capabilities
• Get a preview of what comes next in customer experience

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Executive Vision For A Customer-Centric Decision-Making Culture

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