Live Webinar June 10th, 2021, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Customer experience in a silo will never truly work. In fact, it is one of the biggest mistakes that Gartner sees organizations make.

The best technology interface cannot overcome a bad interaction with a frustrated employee, and before we jump all over the poor employee, we must determine why there was a bad interaction to begin with.

It could be a gap that could not be bridged, an exception that could not be made, or a unique issue that required additional thought and action.The result is a lot of investment and some payoff, but not as great as it could be by going “all in” on an interlinked total experience.

In this webinar Michelle Duerst (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst & Don Scheibenreif (LinkedIn profile, Gartner bio) VP Distinguished Analyst utilizes real-world examples to show how total experience really works and the benefits it can generate.

Discussion Topics:

• Address your CEOs’ priorities for growth, technology investments, and workforce
• Understand the strategy behind total experience
• Use real-world examples to envision your organization’s total experience-based business outcomes

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Beyond The Customer:
Embrace A Total Experience Strategy

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