Live Webinar June 15th, 2021 11:00 am – 12:30 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider:  Computer Aid Inc (CAI) The Great IT Professional
(Rep 2733) (Rebranded From ITMPI)

In ITIL 4, the Customer Journey represents the overall perception of the touchpoints and interactions between a service consumer and a service provider.

In this webinar, you will be taken through the seven steps of the Customer Journey: Explore, Engage, Offer, Agree, Onboard, Co-Create, and Realize.

Presenter: Scott Fabel (LinkedIn profile) is a senior corporate training consultant with Computer Aid, Inc. He has years of experience working with various Fortune 1000 companies on Help Desk Implementations, Microsoft Technologies, Business Analysis, and Project Management. He is HDI certified, PMP certified, CBAP certified, and a MCT. Scott has been teaching others business skills, professional skills, and technical skills for more than 12 years. His communication skills, combined with his martial art skills, provide him with a unique combination for keeping his sessions informative, lively, and interactive.

Click to register for:
The Customer Journey In ITIL 4

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Note: ITMPI charges a fee to obtain individual PDU codes. This fee ONLY needs to be paid if you ask the provider for the code – This code should be able to be obtained from the PMI.ORG site for free. An ITMPI Membership entitles you to receive all ITMPI PDU Codes and recordings.