Live Webinar June 23rd, 2021, 11:00 am – 12:00 pm  EDT
Live Webinar June 23rd, 2021, 9:00 pm – 10:00 pm EDT
Live Webinar June 24th, 2021, 4:00 pm – 5:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider:: Change Management Learning Center (PROSCI)

Prosci specializes in change management processes.  With a strong developed expertise in change management processes they produce high quality informative presentations and seminars

1. Do you ever struggle to gain buy-in and commitment for change management?
2. Do you find it difficult to communicate its value and importance in a way that is meaningful to others?
3. Are you frustrated when change management gets cut from meeting agendas to “save time”? 

If you answered yes to any of these 3 questions, this webinar is for you!

Learn how to gain credibility and commitment by changing how you talk about change management. By shifting from talking about “What you do” to talking about “What you deliver” – you can earn a permanent seat at the table and show the value of change management within the context of project success.

PROSCI literally “wrote the books” on Change Management:

• ADKAR®: A Model for Change in Business, Government and our Communityby Jeffrey M. Hiatt
  • ADKAR®—awareness, desire, knowledge, ability and reinforcement
• Change Management: The People Side of Change by Jeffrey M. Hiatt

These texts are a MUST READ for anyone performing Change management as a part of their role!

Click to register for:
Stop Talking About What You Do,
Start Talking About What You Deliver

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar – June 23rd 2021 11:30 am – 12:30 am EST
Live Webinar – June 23rd 2021 4:30 PM – 5:30 PM BT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Association for Project Management – APM

PMO leaders are the face of project management within an organisation. Good PMO leaders motivate, inspire and create an environment that encourages project people to want to show up and do their best every day. Perhaps you have experienced toxic environments that drive people by fear, consistently overwork people and punish them for taking risks or speaking the truth.

Dawn Mahan‘s top 10 tips will help you recognise what you can do (and what not to do!) to help create a healthy project culture, which will result in people who want to follow you and drive your own success as a PMO leader.

In this keynote style presentation, Dawn will count down the top ten practical tips that can be implemented immediately. By participating in the live poll at the end, you will solidify your personal takeaways and be able to compare your experience to your peers.

Key takeaways:

• Ten practical tips that you can implement immediately to influence a healthy project culture in your organisation
• Participate in a poll to offer your own insights and compare your experience to other participants

This webinar is based on Dawn’s popular seminar delivered to corporations and professional chapters around the world, this countdown is specifically for PMO Leaders by a PMO leader!

Presenter: Dawn Mahan PMP (LinkedIn profile) International Speaker, Consultant, Gamification Geek & founder of PMOtraining; is sole inventor of ProjectFlo®, which makes learning PMI’s PMBOK Guide fast, easy and fun!  Dawn loved her job as a PMO leader / change agent in the Fortune 50. In 2009, Dawn started her first PM consulting and training company& in 2017, she launched PMOtraining.com.  In 2020, she and her team launched the Project Guru Academy. She holds an AS in Actuarial Science and BS in Mathematics, is a STEM advocate. She built houses with Habitat for Humanity in Cambodia and is currently quarantining in the Florida Keys.

Click to register for:
The Culture Countdown For PMO leaders

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar June 23rd, 2021 – 12:00 pm to 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Human Capital Institute

Note:

SHRM has pre-approved this webcast for 1 General recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.

SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
Accelerating Leadership Development

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar June 23rd, 2021, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Artificial intelligence and machine learning are uniting previously separate approaches to analyzing customer service interactions to improve interaction, understanding and intent regardless of the communication channel.

In the future, customer service analytics will leverage historical and real-time insight to deliver optimum operational, employee and customer-centric experiences.

In this webinar Steve Blood (LinkedIn profile, Gartner bio) Gartner VP Analyst looks at how organizations can deliver more insightful customer service analytics and maximize investments in a changing vendor landscape.

Discussion Topics:

• Why customer service analytics are important today
• Use cases that drive the most benefit from customer service analytics
• Know the top players in the market and how to go about vendor selection

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Use Analytics To Improve Customer Service Experience & Productivity

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.