SHORT NOTICE WEBINAR – Highly Recommended!
Live Webinar November 17th, 2021, 10:00 am – 11:00 am EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Technology plays an increasingly central role to achieving successful customer experience (CX) projects.

Shifting consumer trends in 2020 led to a “customer experience revolution,” and CX leaders say that 68% of the CX projects in 2021 involve technology, up from 49% in 2017.

This increases demand and pressure on IT organizations.

In this webinar Carl Deal (LinkedIn profile, Gartner bio) Gartner VP, Executive Partner looks at the CX traps that technology organizations need to avoid, and the best practices IT can use to not just survive the customer experience revolution, but drive CX success.

Discussion Topics:

• Better understand how IT can survive the “customer experience revolution”
• Examine what the CX revolution means for IT
• Know the CX traps to avoid and best practices to drive CX success

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
IT’s Battle Plan To Win The Customer Experience Revolution

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