Online Webinar –  Recorded – April 6th, 2021
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: ProjectManagement.com / Gantthead(REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

PDU Of The Day has published over 10,000 Professional Development Opportunities since our launch January 1st 2011.

These articles reflect the interests of Project Managers, Business Analysts, and agile professionals from over 150 countries.

In the last two weeks of 2021, we are publishing many new opportunities, and some of our readers & editors favorite articles, as a special treat for our readers!

Each of these webinars is available online!

For many years, John Nordstrom instructed his staff to “provide service that the customer needs, even before the customer knows it needs those services.”

In this webinar Peter Tyson (LinkedIn profile) will analyze Nordstrom’s admonition and discover its meaning for the business-oriented digital age.

Much of our customer and client contact is through text, email, phone, and video.  Peter Drucker’s Five Most Important Questions will guide the discussion of applying Superior Customer Service principles to our relationships with stakeholders, clients, and customers.

With simple steps to follow, we will learn to see value from others’ perspectives, determine the best means for consistent, effective communication, and foster a mutually beneficial, productive relationship.

This webinar is for project managers who wish to improve their stakeholder engagement skills, with practical advice on determining communication mode, frequency, and manner.

Click To Register & View:
Superior Customer Service:
Bringing The Nordstrom Philosophy To Life

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