Online Webinar – Recorded Dec 7 2021
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Customer service and support leaders face a wide range of challenges, including a competitive talent market, customer interaction preference shifts, and the increased impact of service in driving loyalty.

Customer centricity remains a bedrock of the organization’s focus, so customer service and support leaders must find new, innovative ways to demonstrate value back to the business and drive enhanced customer outcomes.

In this webinar Andrew Schumacher (LinkedIn profile) Gartner Sr Principal, Advisory looks at the strategies that progressive customer service and support leaders are incorporating into their strategic plans for 2022.

Discussion Topics:

• Know where most self-service journeys fail and how to keep your customers in self-service
• Set up your organization for success by transforming your talent strategy
• Ensure proactive service strategies effectively drive customer loyalty

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Gartner 2022 Leadership Vision For Customer Service & Support

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