Live Webinar June 15th, 2022 2:00 pm – 3:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: PMTA  Project Management Training Alliance

Projects are full of problems. Some are easy to solve, some tough, and some are way tougher than others. And then there are Wicked Problems.

When there are too many variables and too many stakeholders it can be hard to know where to start. A very visible example of such a challenging problem is one faced at Meta (formerly Facebook).

The company’s issue may escalate to a crisis if not attended to adequately, especially after several unsuccessful initiatives to address transparency, harm, misinformation, and privacy.

Rounds of #DeleteFacebook was trending on social media, signaling a pattern of user dissatisfaction. The company lost users from its platforms for the first time in its 18-year history and missed earnings targets for the first quarter of 2022. News of the earnings miss resulted in a 20% loss in stock value.

In this presentation Joanne will use Meta as a case study for how wicked problems can be approached. The key to solving such problems is to look at them through a systems lens.

Systems thinking is so critical that PMI has deemed it one of the 12 project management principles in the Standard for Project Management.

This one-hour webinar will:

• Define what is meant by a wicked problem and why traditional problem-solving methods do not work.
• Present why Meta is currently faced with a wicked problem.
• Define and demonstrate a tool for tackling wicked problems: Soft-systems Methodology (SSM).
• Demonstrate how SSM can be used to approach the problem.
• Encourage the project practitioner to consider systems thinking, whether managing a project, program, or portfolio.

Presenter:  Joanne Greene-Blose, PMP, MSPM is the President and Founder of The Project Solvers of America, Inc., which specializes in project management training and consulting. Previously Joanne worked for Eastman Kodak Co. for 19 years in roles that included software engineer, functional manager, and project manager. She has worked on manufacturing, IT, and a couple of construction projects in her 35+ year career. She trains clients on project management best practices, teaches PMP^(R) exam prep, and works with them to set up and maintain PMOs. Joanne has a BS in Computer Science, a BA in Business Administration & a Master of Science in Project Management from Boston University. She is also pursuing her Ph.D. in Project Management.

Click to register for:
Solving Wicked Problems:
Why Traditional Problem-solving Falls Short

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Live Webinar June 16th, 2022 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 PDU – Free
Provider: Ken Blanchard Companies

Join, best-selling author of Leverage Your Best, Ditch the Rest: The Coaching Secrets Top Executives Depend On and consultant Scott Blanchard (LinkedIn profile), Executive Vice President with The Ken Blanchard Companies and co-author of the new First-Time Manager program in this important webinar on Leading In A Changeable Work Environment.

In a time of great change and intersecting trends, leaders need to create a culture of innovation, resilience and agility.

What are the communication skills and strategies needed to successfully meet these challenges?

 Scott will share 3 strategic focus areas:

• Ensuring The Right Fit – conducting “Triple R” Conversations
  1. Reflect
  2. Reconnect and
  3. Recommit
• Increasing communication through technology
  1. Reaching all levels of your organization
• Soliciting and acting on organizational feedback
  1. Using crowdsourcing techniques effectively

Don’t let uncertainty derail your organizational effectiveness.  Leaders can build rapport, trust, and psychological safety over long distance through specific communication strategies.

Take advantage of this opportunity to explore the leadership communication practices needed in our changing work environment.

Click To Register & View:
Leading In A Changeable Work Environment

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Live Webinar June 16th, 2022 – 3:00 pm – 4:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

Project management is a useful and universal framework for thinking about getting things done. The challenge is that it is most relevant—and most easily applied—in situations where there is a practical, tangible deliverable that can be clearly identified and planned.

Not all projects fit neatly into that box, however. Many projects are intangible. Some are about change, others about knowledge work and a few are about working to shift mindset and perspective. Successfully managing in the face of novel situations with low clarity can be difficult.

The good news is that there are strategies that you can employ.

In this webinar, Mark Mullaly (LinkedIn profile) author of Researching the Value of Project Management explores how to take the essential principles of project management and apply them to just about any project, no matter how esoteric or unconventional.

Join Mark and learn practical techniques to adapt project management to virtually any situation that you might encounter. You will learn the techniques that work, where the limits lie in how to apply them, and what to do instead.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Practically Managing Less Conventional Projects

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar June 22nd, 2022, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Customer service and support (CSS) organizations will look markedly different in the future than they do today.

As CSS leaders respond to new business priorities, changing customer expectations and technology advances, strategies and investments need to be adjusted to account for major trends affecting the future of the function.

Join this webinar as a panel of Gartner experts, Eric Keller (LinkedIn profile) Gartner Sr Director, Research; Emily Potosky (LinkedIn profile) Gartner Director, Research; Craig Riley (LinkedIn profile) Gartner Director Analyst; Deborah Alvord (LinkedIn profile) Gartner VP Analyst look at the key trends shaping the future of customer service and support. We will also explore how service organizations can shift from reactive cost-centers to predictive drivers of customer value.

Discussion Topics:

• Trends that will have the biggest impact on customer service and support over the next 3-5 years
• Gain actionable research insights to support your organization’s strategic plan
• Stay ahead of coming disruptions to customer service and support organizations

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Gartner Key Trends Shaping The Future Of
Customer Service & Support

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Live Webinar June 15th, 2022, 10:00 am – 11:00 am  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

The Gartner 2021-2022 Genius Brands

The Gartner Digital IQ Index is a flagship digital marketing benchmark series.

It analyzes more than a thousand data points across each brand’s digital footprint to identify the best-of-the-best across in each industry.

Those that score the highest within each index have achieved digital marketing excellence, and are classified as the Genius brands.

While each industry has unique competitive and operational characteristics, there are many attributes that Genius brands have in common.

Join Alex De Fursac Gash (LinkedIn profile) Gartner  Sr. Director  Advisor & Chris Beland (LinkedIn profile) Gartner VP Analyst live marketing webinar; where you will learn the commonalities of Genius brands, and how to build and apply practices from those who achieved digital marketing excellence to your brands.

Discussion Topics:

• What digital marketing practices qualify brands to the rank of ‘Genius’
• Who are the 2021 Genius brands achieving digital marketing excellence
• What are scalable digital marketing best practices can be easily learned and applied
• How can your organization become a Genius brand

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Achievement In Digital Marketing Excellence

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.