Live Webinar June 28th, 2022, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

As the world continues to experience the ups and downs of the global pandemic, customer experience takes on increased importance.

But what can IT and business leaders do to help their organization continue to align with customer expectations while preparing for a world shaped by regular disruption?

In this customer experience webinar Don Scheibenreif (LinkedIn profile, Gartner bio) Gartner VP Distinguished Analyst; will give you better insight into what you should expect from your customers, and how you can prepare your team to adapt to their evolving preferences and needs.

Discussion Topics:

• Determine how to change your approach to customer experience in a world of regular disruption
• Find out why employee experience is becoming as important as customer experience
• Learn what leading organizations do differently to meet customers where they are

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Customer Experience 2022 & Beyond:
Adapt To Evolving Preferences & Needs

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.