Online Webinar  – Recorded November 4th 2020
Activity Type: Education – Online or Digital Media  1 PDU – Free
Provider: Association for Project Management – APM

Slides On Slideshare

Lucy Finney (LinkedIn profile) MBE, Head of Leadership Development at Underscore Group, will be talking about Intelligent Conflict Management, which is one of the most requested topics from APM members.

Lucy polled that 58% of PMs spent 25% of their time managing conflicts, 62% felt that they had average ability to handle conflict, and behaviours witnessed included defensiveness, aggression, frustration and confusion.

Lucy’s presentation looked at what conflict is, why it happens, how personality drives behaviours and how to manage conflict.

There are many definitions of conflict, including those in the APM Body of Knowledge 7 and Competence Framework, but it can be defined as a struggle between opposing forces, ideas, interests.

It is usually associated with the task to be done, the process to do that task or interpersonal relationships.

Intelligent conflict management involves many aspects, including self-awareness, discipline and self-control, integrity, mastery of negative feelings, creative problem solving, relationship building, respect and empathy as examples.

Conflict in teams is normal, and so it is important to recognise the signs early to be able to effectively manage it.

Tuckman’s team dynamics model is useful to understand what could happen at each stage of forming, storming, norming and performing.

Lucy discussed the bad and good signs to be aware of at each stage of team development. For instance, during the forming stage, it is important to invest in building trust to encourage people to talk and get to know each other.

There are a number of approaches to managing conflict, Thomas Kilmann’s Conflict Handling Strategies offers a useful model, looking at satisfying yourself and others.

Competing is always a win-lose scenario, whereas collaboration is a win-win scenario built on trust.

Others include avoid, (lose-win), compromise and accommodate, (both are mixed but working for the greater good). Based on your personality you will have a preferred style, which you should be aware of, and try and avoid its over use.

Psychological models can help you understand your personality preferences. Lucy discussed the Lumina Spark model which can help you to know yourself and understand what drives your behaviour. For example, if you are outcome focussed, you tend to be more competitive, logical and tough, which can be good for intense situations, but not appropriate in other situations and lead to conflict in the team. You should knowingly choose the appropriate style for any given situation.

Another useful model is Lencioni’s 5 Dysfunctions of a Team. This is a pyramid, build on an absence of trust in a team, which leads to fear of conflict, then lack of commitment, avoidance of accountability and ultimately to inattention to results, and business goals not being achieved. Turning the pyramid upside down, building a cohesive team starts with building trust which allows the team to engage with unfiltered conflict around ideas, joint commitment to ideas and action, holding each other accountable, and focus on delivering agreed results.

So how can you encourage intelligent conflict management between suppliers and customers in a contractual context. Lucy has experience of using ISO 44001 Collaborative business relationship management systems (2017), as the basis for payment against demonstrable collaboration. It was not easy to do, but it was successful. Lucy discussed how ISO 44001 mapped to Lencioni’s model and its principles.

Intelligent conflict management starts with self-awareness of what drives your own behaviours, the development of your emotional intelligence, an understanding of team dynamics, learning how to build trust, demonstrating personal integrity – walking the talk, and establishing a climate of safety and trust in the team.

The evening finished with a lively Q&A session.

Lucy has very kindly allowed her presented material to be made available for viewing. The slides on Slideshare and the webinar recording on YouTube is now available in our APM resources area and also embedded below for reference.

OR…Click to watch on YouTube:
Intelligent Conflict Management:
How To Deal With Conflict In Project Teams

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Live Webinar July 8th, 2022 – 12:00 pm -1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

This webinar Nuno Gil (LinkedIn profile) will illuminate novel forms of project organizing to tackle grand challenges in emergent economies.

So ,shed light on novel forms of project organizing to tackle socio-economic problems that are so complex, uncertain, and difficult to resolve that they can often seem intractable, with an emphasis on developing countries.

Drawing from extensive fieldwork on the emergence of participatory social movement organizations that nest self-governing project teams to tackle the housing crisis in São Paulo, Brazil, Nuno will share how organizations can harness the power of self-managed projects to unleash cooperation, creativity, and adaptability without compromising internal organizational cohesiveness.

A key insight Nuno will share is how to create a virtuous architecture of participation: one where by leveraging managerial control to build order inside the self-managed project teams, the organization builds capacity for the projects to contribute to spontaneous self-organizing activities, the result of which increases the beneficial effect of self-governing projects.

Nuno will discuss implications to private and public-sector organizations which are willing to consider establishing autonomous project teams in the pursuit of solutions for grand challenges.

Attendees will gain an understanding of:

• What a self-managed project is
• The power of self-managed projects to unleash norms of cooperation, adaptability, and creativity
• How to establish self-managed projects whilst preventing chaos
• How to create a virtuous architecture of participation in organizations that seek to harness self-managed projects
• The need to create a strong identity, shared norms, and values before giving project teams decision-making autonomy
• The power of rewarding voluntary contributions of effort and time to main organizational cohesiveness
• Awareness for the future of project-based organizations

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Project Organizing For Tackling Grand Challenges In Emergent Markets

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Online Webinar – Recorded Apr 28 2022
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Customer service and support leaders face a wide range of challenges in a post-pandemic world. They’re facing new ways of working in a “forever hybrid” model, a competitive talent market that expects greater flexibility in how they work, and disengaged representatives.

Organizations that maintain an inflexible environment risk higher levels of employee dissatisfaction and turnover. As the hybrid model of working becomes permanent, service and support leaders will need to implement new strategies that enable flexible workplace environments and the employee value proposition to keep up with worker expectations.

Join this webinar to learn how the Director of Strategy & Workforce Management Steve Coty (LinkedIn profile) and Manager of Workforce Management Dante Rios (LinkedIn profile) at The Home Depot created a flexible work environment while balancing the needs of their customers and optimizing for the employee experience.

Discussion Topics:

• Create a flexible workplace environment for front-line customer service representatives to improve employee engagement
• Overcome operational challenges in implementing flexible strategies
• Measure success of flexible workplace programs to deliver positive employee and business outcomes

Click to register for:
Create A Flexible Workplace Environment Like Home Depot

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Online Webinar – Recorded Sept 30 2021
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: Training Magazine Network

Learning simulations both produce better learning and business outcomes. In a recent survey of 400+ learning leaders, 95 percent of those using simulation learning reported positive learner impact and success in achieving organizational outcomes.

Intuitively, we know that simulations engage learners with realistic scenarios, but we now have the evidence to show they deliver upskilling at scale. Unlike other forms of digital learning, simulations measure the application of skills and bring breakthrough performance improvements.

• The business impact of immersive simulations,
  • Based on behavioral change data.
• Cutting-edge tech for creating immersive learning simulations.
• Use cases
  • for how you can apply simulations alongside existing eLearning.
• How you can rapidly introduce high-quality simulations.

Click to register for:
How To Deliver Measurable Behavior Change With Immersive Simulation

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.