Online Webinar – Recorded Apr 28 2022
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Customer service and support leaders face a wide range of challenges in a post-pandemic world. They’re facing new ways of working in a “forever hybrid” model, a competitive talent market that expects greater flexibility in how they work, and disengaged representatives.

Organizations that maintain an inflexible environment risk higher levels of employee dissatisfaction and turnover. As the hybrid model of working becomes permanent, service and support leaders will need to implement new strategies that enable flexible workplace environments and the employee value proposition to keep up with worker expectations.

Join this webinar to learn how the Director of Strategy & Workforce Management Steve Coty (LinkedIn profile) and Manager of Workforce Management Dante Rios (LinkedIn profile) at The Home Depot created a flexible work environment while balancing the needs of their customers and optimizing for the employee experience.

Discussion Topics:

• Create a flexible workplace environment for front-line customer service representatives to improve employee engagement
• Overcome operational challenges in implementing flexible strategies
• Measure success of flexible workplace programs to deliver positive employee and business outcomes

Click to register for:
Create A Flexible Workplace Environment Like Home Depot

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