Live IIL Webinar – July 28th, 2022 1:00 pm – 2:00 pm EDT
Duration: 1 hour Credits: 1 PDU Category A – Free PDU
Presented by : IIL (Rep 1003)

You will need to register with IIL and sign into the site to register for this opportunity. This session may fill up quickly so sign up today.

Click to register for:
It’s All About The People:
Don’t Be A Soul-Sapping CEO:
Be A Grateful/Servant Leader Instead!

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar  – Recorded April 30, 2019
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

Note: Please join this webinar only if you listened to Part 1

This session will continue the conversation on how to structure a difficult conversation through communication, environment, relationships and then make a framework to launch a productive conversation that leads to action.

In the 1st part of this webinar, Dana Bernstein (LinkedIn profile)  explored IF a conversation is needed, how to speak from a position of power, and delineate the types of conversations so you can better manage your emotions.  We recommend listening to Dana’s Conflict Resolution webinar so you have a foundation before launching into this discussion.

• You learned how to figure out why some things bother you, but roll off others’ backs
• You learned to be better able to take control of the story you created around the “what happened” so you can actively manage outcomes
• You learned to understand the types of conversations there are. By breaking it into an algorithm, you can better manage the pieces

Part 2 Learning outcomes:

• You will learn how to use communication to more effective deliver your message where the person receiving the message does not go into a defensive posture
• You will learn to create an environment where people feel safe to say anything – which leads the issue you are discussing from a conversation to an action
• You will learn that relationships get stronger after hard conversations IF you land them correctly
• You’ll learn a starting point to structure the conversation so it is goal-oriented

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Click to register for:
Mastering the Art of Having Difficult Conversations:
Part 2

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar July 26th, 2022, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Traditional approaches to knowledge management have heavily relied on manual processes aimed at writing articles, resulting in knowledge bases filled with stale content, employees who find the content untrustworthy, and customers who cannot easily get to the outcomes they expect.

Today, there are better techniques, best practices, and tools, which make knowledge management an integral part of the customer service value promise.

In this webinar Pri Rathnayake (LinkedIn profile) Gartner Sr Director Analyst & Drew Kraus (LinkedIn profile) Gartner VP Analyst explore such innovations and ideas on how to create a modern knowledge management program to drive exceptional customer experiences.

Discussion Topics:

• Understand how to use knowledge management to create exceptional customer experiences
• The four must-haves to developing a successful knowledge management program
• Learn how to make your customer service knowledge management a sustained success

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Top 4 Keys To Knowledge Management & Exceptional Customer Service

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar – July 26th, 2022 3:00 pm – 4:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

Just because the world is starting to open up again doesn’t mean things are going to back to the “old normal”–nor should they!

Dr. Cindy McGovern will guide you through actionable steps to take to combine the best of old ways and new to create a winning a sales plan.

Many of the changes we were forced to implement in 2020 and 2021 actually turned out to be good for business; find out which ones deserve to stick around, and keep both face time AND Facetime in your toolbox.

Presenter:  Dr. Cindy McGovern (LinkedIn profile) author of Every Job is a Sales Job: How to Use the Art of Selling to Win at Work is known as the “First Lady of Sales.” Cindy speaks and consults internationally on sales, interpersonal communication, and leadership. She holds a doctorate in organizational communication, worked as a professor of communication then started Orange Leaf Consulting, a sales management and consulting firm. Cindy regularly coaches both professional sales employees and those whose jobs are not sales-related in an effort to help them both take advantage of opportunities to bring more business to their companies.

Click to register for:
Virtual Selling Is Here To Stay:
Blending Digital Sales Techniques With Real World Strategies

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.