Live Webinar July 26th, 2022, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Traditional approaches to knowledge management have heavily relied on manual processes aimed at writing articles, resulting in knowledge bases filled with stale content, employees who find the content untrustworthy, and customers who cannot easily get to the outcomes they expect.

Today, there are better techniques, best practices, and tools, which make knowledge management an integral part of the customer service value promise.

In this webinar Pri Rathnayake (LinkedIn profile) Gartner Sr Director Analyst & Drew Kraus (LinkedIn profile) Gartner VP Analyst explore such innovations and ideas on how to create a modern knowledge management program to drive exceptional customer experiences.

Discussion Topics:

• Understand how to use knowledge management to create exceptional customer experiences
• The four must-haves to developing a successful knowledge management program
• Learn how to make your customer service knowledge management a sustained success

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Top 4 Keys To Knowledge Management & Exceptional Customer Service

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